Bitrix24 vs Genesys
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Genesys is the stronger AI pick in Contact Center: it has a visibility score of 52.3 versus 0.9 for Bitrix24, and ranks ahead in 100% of the answers that name both.
Choose Bitrix24 if…
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Choose Genesys if…
- You want the brand AI engines rank higher (52.3 vs 0.9)
- AI answers describe it more positively (47% vs 25% positive)
- You need a self-hosted or on-premises option
- You need PCI DSS or ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | Genesys |
|---|---|---|
| Visibility score | 0.9% | 52.3% |
| Change vs last week | down−1.4% | down−2.3% |
| Rank in Contact Center | #36 | #1 |
| Share of voice | 0.2% | 8.9% |
| Mentions this run | 1 | 52 |
| Positive in AI answers | 25% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.4pp · Genesys +30.099999999999998pp over 1 weekly runs.
Engine by engine
Genesys leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Bitrix24 | Genesys |
|---|---|---|---|
| Is there a free contact center platform for small teams? | AI Mode | #3 | #1 |
Features, pricing & fit
| Dimension | Bitrix24 | Genesys |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported. |
| Integrations | 850+ | — |
| Compliance | — | PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | 1990 |
| Headquarters | Alexandria, Virginia, United States | Menlo Park, California |
| Employees | 501–1,000 | 5,000+ |
| Funding | Other Investors (Zendesk Ventures) | Strategic investment led by Salesforce and ServiceNow · $2100M raised |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | — |
Plans side by side
Genesys
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Genesys
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
- Robust workforce engagement management and analytics
- Strong omnichannel routing and AI capabilities
- Free trial with no credit card required
- Expensive for smaller teams and hidden pricing
- Lacks free tier and requires annual commitments
- Limited advanced reporting and workforce management tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs Genesys”, https://slateindex.ai/compare/bitrix24-vs-genesys, data of Nov 3, 2026. Licence: CC BY 4.0.