Bitrix24 vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 3.3 for Bitrix24, and ranks ahead in 0% of the answers that name both.
Choose Bitrix24 if…
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 3.3)
- AI answers describe it more positively (26% vs 25% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | Freshworks |
|---|---|---|
| Visibility score | 3.3% | 18% |
| Change vs last week | down−1.2% | up+2.6% |
| Rank in CRM | #18 | #6 |
| Share of voice | 0.7% | 5.9% |
| Mentions this run | 3 | 28 |
| Positive in AI answers | 25% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.1000000000000005pp · Freshworks +2.5999999999999996pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Bitrix24 | Freshworks |
|---|---|---|---|
| Is there a free CRM for small teams? | AI Mode | #2 | #4 |
Features, pricing & fit
| Dimension | Bitrix24 | Freshworks |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud |
| Integrations | 850+ | — |
| Compliance | — | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | 2010 |
| Headquarters | Alexandria, Virginia, United States | San Mateo, California, United States |
| Employees | 501–1,000 | 5,000+ |
| Funding | Other Investors (Zendesk Ventures) | IPO |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | — |
Plans side by side
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs Freshworks”, https://slateindex.ai/compare/bitrix24-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.