Bitrix24 vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zoho is the stronger AI pick in CRM: it has a visibility score of 44.8 versus 3.3 for Bitrix24, and ranks ahead in 50% of the answers that name both.
Choose Bitrix24 if…
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Choose Zoho if…
- You want the brand AI engines rank higher (44.8 vs 3.3)
- AI answers describe it more positively (50% vs 25% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or SOC 2 Type II coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | Zoho |
|---|---|---|
| Visibility score | 3.3% | 44.8% |
| Change vs last week | down−1.2% | up+5.4% |
| Rank in CRM | #18 | #3 |
| Share of voice | 0.7% | 12.5% |
| Mentions this run | 3 | 57 |
| Positive in AI answers | 25% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.1000000000000005pp · Zoho +5.399999999999999pp over 1 weekly runs.
Engine by engine
Zoho leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Bitrix24 | Zoho |
|---|---|---|---|
| Is there a free CRM for small teams? | ChatGPT | #3 | #2 |
| Is there a free CRM for small teams? | AI Mode | #2 | #3 |
Features, pricing & fit
| Dimension | Bitrix24 | Zoho |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud (SaaS) |
| Integrations | 850+ | — |
| Compliance | — | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | 1996 |
| Headquarters | Alexandria, Virginia, United States | Chennai, Tamil Nadu, India |
| Employees | 501–1,000 | 5,000+ |
| Funding | Other Investors (Zendesk Ventures) | Bootstrapped |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs Zoho”, https://slateindex.ai/compare/bitrix24-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.