Bloomfire vs Freshworks

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Bloomfire is the stronger AI pick in Knowledge Management: it has a visibility score of 8.7 versus 1.3 for Freshworks, and ranks ahead in 0% of the answers that name both.

Choose Bloomfire if…

You want the brand AI engines rank higher (8.7 vs 1.3)
AI answers describe it more positively (40% vs 26% positive)
Robust natural language Ask AI capabilities
Enterprise search and AI-powered author assistance

Choose Freshworks if…

You need ISO 27001 or ISO 27701 or PCI DSS coverage
You prefer a larger, established vendor (5,000+ employees)
Affordable pricing and good value
Free tier or free trial available

AI visibility side by side

Latest weekly run · Nov 3

Metric	Bloomfire	Freshworks
Visibility score	8.7%	1.3%
Change vs last week	New	New
Rank in Knowledge Management	#12	#41
Share of voice	3.3%	0.6%
Mentions this run	18	3
Positive in AI answers	40%	26%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Bloomfire 0pp · Freshworks 0pp over 0 weekly runs.

Engine by engine

Bloomfire leads on 3 of 3 engines

ChatGPT

9.4%

0.9%

AI Mode

8.9%

Perplexity

7.8%

0.9%

BloomfireFreshworks

Head to head in AI answers

1 engine answers name both brands

0Bloomfire ranked higher

1Freshworks ranked higher

Prompt	Engine	Bloomfire	Freshworks
What should a knowledge management tool integrate with?	ChatGPT	#12	#10

Features, pricing & fit

Dimension	Bloomfire	Freshworks
Deployment	—	Cloud
Compliance	SOC 2 Type II	SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS
Founded	2010	2010
Headquarters	Austin, Texas	San Mateo, California, United States
Employees	51–200	5,000+
Funding	Series C (CB Insights lists as private equity), led by Primus Capital · $33M raised	IPO