BMC Helix ITSM vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Help Desk: it has a visibility score of 1.4 versus 1.3 for BMC Helix ITSM.
Choose BMC Helix ITSM if…
- You need FedRAMP Moderate or DISA Impact Level 4 coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose LiveChat if…
- You want the brand AI engines rank higher (1.4 vs 1.3)
- AI answers describe it more positively (36% vs 0% positive)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
AI visibility side by side
Latest weekly run · Nov 3
| Metric | BMC Helix ITSM | LiveChat |
|---|---|---|
| Visibility score | 1.3% | 1.4% |
| Change vs last week | down−0.1% | New |
| Rank in Help Desk | #26 | #25 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 0% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
BMC Helix ITSM −0.09999999999999987pp · LiveChat +1.4pp over 1 weekly runs.
Engine by engine
LiveChat leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | BMC Helix ITSM | LiveChat |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | SaaS (AWS) | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | — | 200+ |
| Compliance | FedRAMP Moderate, DISA Impact Level 4 | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | — | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | — | 2002 |
| Headquarters | Houston, Texas, United States | Wrocław, Poland |
| Employees | 5,000+ | 201–500 |
| Funding | — | Management buyout |
| Best for | Large enterprises and government agencies needing ITSM | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
BMC Helix ITSM
Pricing not available.
LiveChat
Pros and cons
Themes from the AI answers that mention each brand
BMC Helix ITSM
Profile in progress.
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “BMC Helix ITSM vs LiveChat”, https://slateindex.ai/compare/bmc-helix-itsm-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.