Botpress vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 0.9 for Botpress, and ranks ahead in 0% of the answers that name both.
Choose Botpress if…
- AI answers describe it more positively (64% vs 28% positive)
- You need SOC 2 or GDPR coverage
- highly customizable and autonomous AI bots
- robust free tier and open-source foundation
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 0.9)
- You need SOC 2 Type II or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Best for Shopify and ecommerce support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Botpress | Gorgias |
|---|---|---|
| Visibility score | 0.9% | 5.3% |
| Change vs last week | New | down−0.6% |
| Rank in Live Chat & AI Support | #32 | #13 |
| Share of voice | 0.4% | 1.7% |
| Mentions this run | 2 | 9 |
| Positive in AI answers | 64% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Botpress +0.9pp · Gorgias −0.6000000000000005pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Botpress | Gorgias |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #7 | #10 |
Features, pricing & fit
| Dimension | Botpress | Gorgias |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $150 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted on AWS | — |
| Integrations | — | 300+ |
| Compliance | SOC 2, GDPR | SOC 2 Type II, HIPAA |
| Support | Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan | — |
| Founded | 2017 | 2015 |
| Headquarters | Montreal, Quebec, Canada | San Francisco, CA, United States |
| Employees | 51–200 | 201–500 |
| Funding | Series B | Series C · $100M raised |
| Best for | Support teams whose tickets need judgment and actions across several systems, not only scripted answers | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Plans side by side
Botpress
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Botpress
- highly customizable and autonomous AI bots
- robust free tier and open-source foundation
- visual flow control for building chatbots
- multimodal conversational agents
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Botpress vs Gorgias”, https://slateindex.ai/compare/botpress-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.