Botpress vs LiveChat

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 0.9 for Botpress, and ranks ahead in 100% of the answers that name both.

Choose Botpress if…

You want a free plan to start
AI answers describe it more positively (64% vs 36% positive)
You need SOC 2 coverage
Flat tiers pricing suits your budget better than per seat

Choose LiveChat if…

You want the brand AI engines rank higher (40.1 vs 0.9)
You want a lower entry price ($19 vs $150)
You need SOC 2 Type 2 or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
You prefer a larger, established vendor (201–500 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Botpress	LiveChat
Visibility score	0.9%	40.1%
Change vs last week	New	up+1.3%
Rank in Live Chat & AI Support	#32	#3
Share of voice	0.4%	10.2%
Mentions this run	2	50
Positive in AI answers	64%	36%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Botpress +0.9pp · LiveChat +1.3000000000000043pp over 1 weekly runs.

Engine by engine

LiveChat leads on 3 of 3 engines

ChatGPT

38%

AI Mode

1.7%

31.7%

Perplexity

1.1%

50.7%

BotpressLiveChat

Head to head in AI answers

1 engine answers name both brands

0Botpress ranked higher

1LiveChat ranked higher

Prompt	Engine	Botpress	LiveChat
Compare the leading Live Chat & AI Support platforms	Perplexity	#7	#4

Features, pricing & fit

Dimension	Botpress	LiveChat
Pricing model	Flat tiers	Per seat
Entry price	Free; paid from $150 / mo	$19 per seat / mo
Free plan	Yes	No · 14-day trial
Deployment	Hosted on AWS	Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany
Integrations	—	200+
Compliance	SOC 2, GDPR	SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business
Support	Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan	Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan
Founded	2017	2002
Headquarters	Montreal, Quebec, Canada	Wrocław, Poland
Employees	51–200	201–500
Funding	Series B	Management buyout
Best for	Support teams whose tickets need judgment and actions across several systems, not only scripted answers	Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.