CallHippoAI-Powered Business Communication Platform

NextivaEvery conversation runs on Nextiva.

Comparison · Contact Center · weekly run Nov 3

CallHippo vs Nextiva

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Nextiva is the stronger AI pick in Contact Center: it has a visibility score of 15.7 versus 1.9 for CallHippo, and ranks ahead in 100% of the answers that name both.

Choose CallHippo if…

You want a free plan to start
You need more native integrations (100+ vs 36+)
AI answers describe it more positively (100% vs 40% positive)
You need SOC 2 Type II or GDPR or ISO 27001 coverage

Choose Nextiva if…

You want the brand AI engines rank higher (15.7 vs 1.9)
You want a lower entry price ($15 vs $18)
You need SOC 2 or ISO/IEC 27001 or PCI DSS coverage
You prefer a larger, established vendor (1,001–5,000 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	CallHippo	Nextiva
Visibility score	1.9%	15.7%
Change vs last week	down−1.5%	up+1.6%
Rank in Contact Center	#30	#9
Share of voice	0.4%	4.5%
Mentions this run	3	28
Positive in AI answers	100%	40%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

CallHippo −1.5pp · Nextiva +1.5999999999999996pp over 1 weekly runs.

Engine by engine

Nextiva leads on 3 of 3 engines

ChatGPT

8.1%

AI Mode

6.8%

Perplexity

5.6%

32%

CallHippoNextiva

Head to head in AI answers

2 engine answers name both brands

0CallHippo ranked higher

2Nextiva ranked higher

Prompt	Engine	CallHippo	Nextiva
How much does a contact center platform cost per month?	Perplexity	#4	#3
Which Contact Center tools offer annual discounts?	Perplexity	#9	#4

Features, pricing & fit

Dimension	CallHippo	Nextiva
Pricing model	Per seat	Per seat
Entry price	Free; paid from $18 per seat / mo	$15 per seat / mo
Free plan	Yes	No
Deployment	Cloud	Cloud
Integrations	100+	36+
Compliance	SOC 2 Type II, HIPAA, GDPR, ISO 27001	SOC 2, ISO/IEC 27001, HIPAA, PCI DSS
Support	Email support during business hours, Live chat on qualifying plans, 24/7 phone support on the Ultimate plan, Dedicated account manager on the Ultimate plan	24/7 phone support, 24/7 chat support, 24/7 email support, Help Center
Founded	2016	2008
Headquarters	Claymont, Delaware, United States	Scottsdale, Arizona, USA
Employees	51–200	1,001–5,000
Funding	Seed (disputed; one tracker only)	First external funding round (Goldman Sachs Asset Management) · $200M raised
Best for	Sales, support and contact center teams from small businesses to enterprises	Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform.

Plans side by side

CallHippo

Basic$0user/month, billed annually

Starter$18user/month

Professional$30user/month

Ultimate$42user/month

EnterpriseCustomuser/month

CallHippo pricing

Nextiva

NEXT Core$15user/month (billed annually); $23 monthly

NEXT Engage$25user/month (billed annually); $50 monthly

NEXT Scale$75user/month

Essential$75agent/month (from)

ProfessionalCustomcontact sales

PremiumCustomcontact sales

XBert AI Employee$99month

Nextiva pricing

Pros and cons

Themes from the AI answers that mention each brand

CallHippo

Quick setup: sign up online, choose a number, add agents, configure routing in minutes
Free basic plan with calling, phone number, voicemail, click-to-dial and SMS
Affordable and dependable contact center platform