Chatra vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 0.9 for Chatra, and ranks ahead in 50% of the answers that name both.
Choose Chatra if…
- Clearly advertised discounts
- Named as a simple alternative
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 0.9)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatra | Freshworks |
|---|---|---|
| Visibility score | 0.9% | 22.1% |
| Change vs last week | New | down−0.3% |
| Rank in Live Chat & AI Support | #33 | #8 |
| Share of voice | 0.4% | 7.1% |
| Mentions this run | 2 | 34 |
| Positive in AI answers | — | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatra +0.9pp · Freshworks −0.29999999999999716pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Chatra | Freshworks |
|---|---|---|---|
| Alternatives to the most popular live chat tool | Perplexity | #12 | #10 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #5 | #11 |
Features, pricing & fit
| Dimension | Chatra | Freshworks |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $25 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Website chat widget | Cloud |
| Compliance | — | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Email, Help and documentation | — |
| Founded | 2015 | 2010 |
| Headquarters | Israel | San Mateo, California, United States |
| Employees | 11–50 | 5,000+ |
| Funding | — | IPO |
| Best for | Businesses and online stores that want live chat and multichannel messaging on their website | — |
Plans side by side
Chatra
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatra
- Clearly advertised discounts
- Named as a simple alternative
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatra vs Freshworks”, https://slateindex.ai/compare/chatra-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.