Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| IntercomTop pick | #1 | #3 | #1 | |
| LiveChat | #2 | #1 | #2 | |
| Zendesk | #7 | #2 | #8 | |
| Crisp | #3 | #6 | #4 | |
| Tidio | #4 | #5 | #3 | |
| tawk.to | #6 | #4 | #5 | |
| LiveAgent | #10 | #7 | #7 | |
| Freshworks | #5 | #10 | — | |
| HubSpot | #8 | — | #6 | |
| Zapier | #11 | #13 | — | |
| Help Scout | — | #8 | — | |
| Chatwoot | #9 | — | — | |
| Re:amaze | — | #9 | — | |
| Olark | — | #11 | — | |
| Chatra | — | #12 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
Intercom is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: → Neutral
- Intercom — If you're looking for alternatives to Intercom or LiveChat, there are several strong options in 2026, depending on whether you prioritize affordability, AI automation, customer support, or sales engagement.
- LiveChat — If you're looking for alternatives to Intercom or LiveChat, there are several strong options in 2026, depending on whether you prioritize affordability, AI automation, customer support, or sales engagement. New this week
- Crisp — Closest Intercom-style alternative: Crisp. ↓ 1 vs last week
- Tidio — Best affordable option: Tidio. ↓ 1 vs last week
- Freshworks ↑ 1 vs last week
- tawk.to — Best free option: tawk.to. ↑ 2 vs last week
- Zendesk — Best enterprise alternative: Zendesk. ↓ 3 vs last week
- HubSpot New this week
- Chatwoot — Best open-source option: Chatwoot. ↓ 2 vs last week
- LiveAgent New this week
- Zapier New this week
Dropped from this engine’s shortlist this week: Help Scout
Perplexity · run of Nov 3 · sentiment toward the top pick: → Neutral
- LiveChat — If you mean LiveChat, strong alternatives include:.
- Zendesk — Best overall replacement: Zendesk.
- Intercom — Best for SaaS: Intercom. ↑ 2 vs last week
- tawk.to — Best free option: tawk.to. ↓ 1 vs last week
- Tidio — Best for ecommerce: Tidio or Re:amaze. ↓ 1 vs last week
- Crisp
- LiveAgent — Best budget help desk: LiveAgent.
- Help Scout ↑ 3 vs last week
- Re:amaze — Best for ecommerce: Tidio or Re:amaze. New this week
- Freshworks ↓ 1 vs last week
- Olark — Best simple alternative: Olark or Chatra. ↓ 1 vs last week
- Chatra — Best simple alternative: Olark or Chatra. New this week
Dropped from this engine’s shortlist this week: HubSpot
Google AI Mode · run of Nov 3 · sentiment toward the top pick: → Mixed
- Intercom — Assuming "the most popular live chat tool" refers to industry giants like Intercom or LiveChat (which can often become expensive, bloated, or complex for growing teams), here are the top alternatives broken down by what… ↑ 5 vs last week
- LiveChat — Assuming "the most popular live chat tool" refers to industry giants like Intercom or LiveChat (which can often become expensive, bloated, or complex for growing teams), here are the top alternatives broken down by what… ↓ 1 vs last week
- Tidio — Tidio — Best for small-to-medium businesses and e-commerce .
- Crisp — Crisp — Best for affordable, modern multichannel messaging .
- tawk.to — Tawk.to — Best completely free option . ↓ 3 vs last week
- HubSpot — HubSpot Live Chat — Best for marketing and CRM alignment . ↑ 1 vs last week
- LiveAgent — LiveAgent — Best for heavy support and ticketing depth . New this week
- Zendesk — If you need a robust helpdesk that goes beyond simple website chat bubbles into call center integration, ticketing, and internal forums, LiveAgent is a powerhouse alternative to heavier tools like Zendesk. ↓ 3 vs last week
Dropped from this engine’s shortlist this week: Zoho
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| noupe.com | Web | 2 | Perplexity |
| zapier.com | Brand site · Zapier | 2 | ChatGPT, Perplexity |
| asks.app | Web | 1 | ChatGPT |
| boei.help | Web | 1 | Perplexity |
| bolddesk.com | Web | 1 | Perplexity |
| brevo.com | Web | 1 | Perplexity |
| chatwoot.com | Brand site · Chatwoot | 1 | ChatGPT |
| crazyegg.com | Web | 1 | Perplexity |
| crisp.chat | Brand site · Crisp | 1 | ChatGPT |
| enlisted.directory | Web | 1 | ChatGPT |
| featurebase.app | Web | 1 | Perplexity |
| freshworks.com | Brand site · Freshworks | 1 | ChatGPT |
| g2.com | Review site | 1 | Perplexity |
| hubspot.com | Brand site · HubSpot | 1 | ChatGPT |
| intercom.com | Brand site · Intercom | 1 | ChatGPT |
| liveagent.com | Brand site · LiveAgent | 1 | ChatGPT |
| selecthub.com | Web | 1 | Perplexity |
| tawk.to | Brand site · tawk.to | 1 | ChatGPT |
| tidio.com | Brand site · Tidio | 1 | ChatGPT |
| virtualpbx.com | Web | 1 | Google AI Mode |
| zendesk.com | Brand site · Zendesk | 1 | ChatGPT |