ChatwayLive Chat, AI Chatbot & MCP for AI Agents
vs
FreshworksAI-powered, unified service operations platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatway vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 0 for Chatway.
Choose Chatway if…
- AI answers describe it more positively (100% vs 26% positive)
- High satisfaction for smaller, niche, or simpler widget deployments
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 0)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatway | Freshworks |
|---|---|---|
| Visibility score | 0% | 22.1% |
| Change vs last week | down−2.1% | down−0.3% |
| Rank in Live Chat & AI Support | #42 | #8 |
| Share of voice | 0% | 7.1% |
| Mentions this run | 0 | 34 |
| Positive in AI answers | 100% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatway −2.1pp · Freshworks −0.29999999999999716pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwayFreshworks
Head to head in AI answers
0 engine answers name both brands
0Chatway ranked higher
0Freshworks ranked higher
Features, pricing & fit
| Dimension | Chatway | Freshworks |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $31 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | — | Cloud |
| Compliance | — | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan | — |
| Founded | 2020 | 2010 |
| Headquarters | Tel Aviv, Israel | San Mateo, California, United States |
| Employees | 11–50 | 5,000+ |
| Funding | — | IPO |
| Best for | Small businesses, ecommerce stores, SaaS companies and agencies | — |
Plans side by side
Chatway
Free$0month
Business$31month, billed yearly ($39 billed monthly)
Plus$159month, billed yearly ($199 billed monthly)
EnterpriseCustomcustom
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatway
- High satisfaction for smaller, niche, or simpler widget deployments
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatway vs Freshworks”, https://slateindex.ai/compare/chatway-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.