Chatway vs ProProfs Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ProProfs Chat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.5 versus 0 for Chatway.
Choose Chatway if…
- AI answers describe it more positively (100% vs 0% positive)
- High satisfaction for smaller, niche, or simpler widget deployments
Choose ProProfs Chat if…
- You want the brand AI engines rank higher (1.5 vs 0)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatway | ProProfs Chat |
|---|---|---|
| Visibility score | 0% | 1.5% |
| Change vs last week | down−2.1% | up+0.6% |
| Rank in Live Chat & AI Support | #42 | #24 |
| Share of voice | 0% | 0.7% |
| Mentions this run | 0 | 4 |
| Positive in AI answers | 100% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatway −2.1pp · ProProfs Chat +0.6pp over 1 weekly runs.
Engine by engine
ProProfs Chat leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Chatway | ProProfs Chat |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $31 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | — | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. |
| Support | Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan | — |
| Founded | 2020 | — |
| Headquarters | Tel Aviv, Israel | Santa Monica, California |
| Employees | 11–50 | — |
| Funding | — | Financing (type and amount not stated) |
| Best for | Small businesses, ecommerce stores, SaaS companies and agencies | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores |
Plans side by side
Chatway
ProProfs Chat
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatway
- High satisfaction for smaller, niche, or simpler widget deployments
ProProfs Chat
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatway vs ProProfs Chat”, https://slateindex.ai/compare/chatway-vs-proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.