ProProfs Chat
AI Customer Support Agent & Live Chat Software
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- ProProfs Chat ranks #24 of 44 in Live Chat & AI Support with an AI visibility score of 1.5 (SlateIndex, Nov 3, 2026).
- ProProfs Chat's visibility rose 0.6 points since the previous weekly run.
- ProProfs Chat is most visible on Perplexity (3.5) and least on Google AI Mode (0).
- AI engines name ProProfs Chat in 4 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- zendesk.com is the source AI engines cite most in answers about ProProfs Chat, with 4 citations.
About
Company details for ProProfs Chat
ProProfs Chat is a live chat and AI customer service agent for websites and online stores. Its AI agents are trained on a company's website, help center, uploaded files and FAQs, cite their sources, and can complete tasks such as updating Shopify orders or sending Slack or email notifications. The product also offers sentiment analysis, churn-risk scoring and automatic chat summaries. It ranks #24 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 1.5 in the latest weekly run.
Its differentiator: aI agents that complete tasks from the chat, such as updating orders in Shopify, scheduling meetings and triggering email or Slack notifications.
- Website
- proprofschat.com
- Categories
- Live Chat & AI Support
- Headquarters
- Santa Monica, California
- Company type
- Division of ProProfs
- Funding
- Financing (type and amount not stated)
- Deployment
- Web-based; added to a website by pasting a code snippet, and also available as a Shopify app.
- Platforms
- Web browsers, Android, iOS, Windows, Mac
Read from pitchbook.com, capterra.co.il, linkedin.com, proprofschat.com, apps.shopify.com, www3.technologyevaluation.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
ProProfs Chat gained 0.6 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for ProProfs Chat
AI mentions & citations
Recent answers that name ProProfs Chat
Products & features
What ProProfs Chat sells
Live Chat
Website live chat with canned responses, chat transfers, proactive chat invitations and visitor monitoring.
AI Customer Service Agent
AI agents trained on your content that answer questions, take actions, flag sentiment and churn risk, and summarize chats.
Omnichannel Inbox
One inbox for website chat, Facebook, WhatsApp, Instagram, SMS, and audio or video chat.
Target market & buyers
Customer support and sales teams
Notable customers include UPM, Mahindra Group, Renault, IIFL.
| Industry | Primary use case |
|---|---|
| eCommerce | Adding live chat to Shopify and Magento stores and updating orders in Shopify from the chat |
| Sales | Capturing visitor details with pre-chat forms and storing leads in CRMs such as Salesforce and Microsoft Dynamics |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Financing (type and amount not stated) | — | — |
| Latest known round | Total raised |
|---|---|
| Financing (type and amount not stated) | — |
Recent developments
- Sep 2025ProductLaunched a forever-free plan
ProProfs Chat launched a forever-free plan with unlimited chats, chat widgets, pre-chat forms, file sharing and chatbots.
Competitive landscape
How ProProfs Chat compares with its top three alternatives
ProProfs Chat most often appears alongside Zendesk, Intercom, LiveChat in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| ProProfs Chat | 1.5% | 0.7% | up+0.6% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
| LiveChat | 40.1% | 10.2% | up+1.3% | $19 / seat / mo |
| Tidio | 29% | 8.2% | down−1.5% | Free plan |
Cite as: SlateIndex, “ProProfs Chat AI visibility profile”, https://slateindex.ai/brand/proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.