LiveChat vs ProProfs Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 1.5 for ProProfs Chat, and ranks ahead in 100% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 1.5)
- AI answers describe it more positively (36% vs 0% positive)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
Choose ProProfs Chat if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | ProProfs Chat |
|---|---|---|
| Visibility score | 40.1% | 1.5% |
| Change vs last week | up+1.3% | up+0.6% |
| Rank in Live Chat & AI Support | #3 | #24 |
| Share of voice | 10.2% | 0.7% |
| Mentions this run | 50 | 4 |
| Positive in AI answers | 36% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · ProProfs Chat +0.6pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | LiveChat | ProProfs Chat |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #4 | #14 |
| Which live chat tool offers a free trial? | ChatGPT | #1 | #7 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #1 | #10 |
Features, pricing & fit
| Dimension | LiveChat | ProProfs Chat |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $19 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | — |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | — |
| Founded | 2002 | — |
| Headquarters | Wrocław, Poland | Santa Monica, California |
| Employees | 201–500 | — |
| Funding | Management buyout | Financing (type and amount not stated) |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores |
Plans side by side
LiveChat
ProProfs Chat
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
ProProfs Chat
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs ProProfs Chat”, https://slateindex.ai/compare/livechat-vs-proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.