Copper vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 3 for Copper, and ranks ahead in 100% of the answers that name both.
Choose Copper if…
- Google Workspace integration
- Automatic syncing of email, calendar, and contacts
- Discounts for annual billing
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 3)
- AI answers describe it more positively (26% vs 25% positive)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Copper | Freshworks |
|---|---|---|
| Visibility score | 3% | 18% |
| Change vs last week | up+1% | up+2.6% |
| Rank in CRM | #19 | #6 |
| Share of voice | 1.2% | 5.9% |
| Mentions this run | 6 | 28 |
| Positive in AI answers | 25% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Copper +1pp · Freshworks +2.5999999999999996pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | Copper | Freshworks |
|---|---|---|---|
| Alternatives to the most popular CRM | ChatGPT | #9 | #5 |
| Which CRM tools offer annual discounts? | ChatGPT | #6 | #3 |
| Which CRM tools offer annual discounts? | Perplexity | #8 | #5 |
Features, pricing & fit
| Dimension | Copper | Freshworks |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $29 per seat / mo | — |
| Free plan | No | — |
| Deployment | Cloud (SaaS) | Cloud |
| Compliance | SOC 2 Type II | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Live chat, Help Center, Office hours and webinars, Personal onboarding | — |
| Founded | 2012 | 2010 |
| Headquarters | San Francisco, California, United States | San Mateo, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Series C extension · $102M raised | IPO |
| Best for | Small, relationship-focused service businesses such as agencies, consultants and financial advisors that run on Google Workspace. | — |
Plans side by side
Copper
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Copper
- Google Workspace integration
- Automatic syncing of email, calendar, and contacts
- Discounts for annual billing
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Copper vs Freshworks”, https://slateindex.ai/compare/copper-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.