Countly vs Heap

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Heap is the stronger AI pick in Product Analytics: it has a visibility score of 36.1 versus 2.2 for Countly, and ranks ahead in 100% of the answers that name both.

Choose Countly if…

AI answers describe it more positively (17% vs 15% positive)
You need a self-hosted or on-premises option
You need TISAX Participant coverage
free trial offered

Choose Heap if…

You want the brand AI engines rank higher (36.1 vs 2.2)
You want a free plan to start
You need GDPR compliant or CCPA compliant or ISO 27701 coverage
Automatic event capture (autocapture)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Countly	Heap
Visibility score	2.2%	36.1%
Change vs last week	up+0.4%	up+9.1%
Rank in Product Analytics	#18	#4
Share of voice	0.7%	11.1%
Mentions this run	4	52
Positive in AI answers	17%	15%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Countly +0.40000000000000013pp · Heap +9.100000000000001pp over 1 weekly runs.

Engine by engine

Heap leads on 3 of 3 engines

ChatGPT

0.9%

43%

AI Mode

31.3%

Perplexity

5.6%

34.1%

CountlyHeap

Head to head in AI answers

3 engine answers name both brands

0Countly ranked higher

3Heap ranked higher

Prompt	Engine	Countly	Heap
What is the difference between a product analytics tool and a business intelligence tool?	Perplexity	#5	#3
What are the best Product Analytics tools in 2026?	ChatGPT	#11	#4
Which Product Analytics tools offer annual discounts?	Perplexity	#6	#4

Features, pricing & fit

Dimension	Countly	Heap
Pricing model	Usage-based	Usage-based
Entry price	$175 / mo	Contact sales
Free plan	No · 14-day trial	Yes
Deployment	On-premise, self-hosted, or managed private cloud	Cloud-based; deployment starts by installing a free tracking snippet on the site
Integrations	—	100+
Compliance	ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, TISAX Participant	SOC 2 Type II, GDPR compliant, CCPA compliant, ISO 27001, ISO 27701, ISO 27017, ISO 27018
Support	Dedicated Customer Success Manager (Enterprise), Tailored onboarding and support (Enterprise), Service level agreement (Enterprise)	Email support, Standard support, Dedicated customer success manager (Premier), Heap Community
Founded	2013	—
Headquarters	London, United Kingdom	—
Employees	51–200	—
Funding	Seed (led by Seedcamp, with Notion Capital and angels)	Series D · $205M raised
Best for	Organizations that want product analytics with full data ownership, from growing teams that want a managed private cloud to regulated or security-conscious organizations that need self-hosting.	Product and growth teams that want complete user behavior data without engineering-led event tagging