Document360 vs Make

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Document360 is the stronger AI pick in Knowledge Management: it has a visibility score of 18.6 versus 14.4 for Make, and ranks ahead in 57% of the answers that name both.

Choose Document360 if…

You want the brand AI engines rank higher (18.6 vs 14.4)
AI answers describe it more positively (45% vs 41% positive)
You need ISO 27001:2022 or GDPR ready coverage
AI-powered platform for internal SOPs and help centers

Choose Make if…

You need more native integrations (3500+ vs 60+)
You need GDPR or SOC 3 or ISO 27001 coverage
Free tier with 1,000 credits per month
Transparent pricing with paid plans from $12/month

AI visibility side by side

Latest weekly run · Nov 3

Metric	Document360	Make
Visibility score	18.6%	14.4%
Change vs last week	New	New
Rank in Knowledge Management	#5	#7
Share of voice	5.9%	3.1%
Mentions this run	32	17
Positive in AI answers	45%	41%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Document360 0pp · Make 0pp over 0 weekly runs.

Engine by engine

Document360 leads on 2 of 3 engines

ChatGPT

15%

23.7%

AI Mode

18.3%

10%

Perplexity

22.4%

9.6%

Document360Make

Head to head in AI answers

7 engine answers name both brands

4Document360 ranked higher

3Make ranked higher

Prompt	Engine	Document360	Make
What is a knowledge management tool and when does a company need one?	ChatGPT	#6	#1
How do I choose a knowledge management tool for a mid-market team?	Perplexity	#7	#10
What are the best Knowledge Management tools in 2026?	ChatGPT	#5	#7
What are the best Knowledge Management tools in 2026?	AI Mode	#5	#3
Best knowledge management tool for enterprise	Perplexity	#6	#9
Compare the leading Knowledge Management platforms	ChatGPT	#6	#10
What are the pros and cons of Atlassian Confluence?	ChatGPT	#7	#3

Features, pricing & fit

Dimension	Document360	Make
Deployment	Cloud SaaS on Azure, with private and regional hosting available.	Cloud, hosted on Amazon AWS
Integrations	60+	3500+
Compliance	SOC 2 Type II, ISO 27001:2022, GDPR ready	GDPR, SOC 2 Type II, SOC 3, ISO 27001
Support	Dedicated success manager, Onboarding sessions, Best practice training, One-to-one training with knowledge management experts	Help center, Community forum, 24/7 support on Enterprise plans, Dedicated support team on Enterprise plans
Founded	2017	2012
Headquarters	Swanley, England	Prague, Czech Republic
Employees	201–500	201–500
Funding	Bootstrapped	—
Best for	Support, technical writing, product management and engineering teams that publish customer-facing or internal documentation.	Teams and organizations deploying AI and automation across the business, from a single department to company-wide.