DriftWebsite chat that routes high-intent buyers to sales reps, being retired in 2027
vs
GorgiasThe conversational AI platform for ecommerce
Comparison · Live Chat & AI Support · weekly run Nov 3
Drift vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 1.5 for Drift, and ranks ahead in 100% of the answers that name both.
Choose Drift if…
- You need SOC 2 Type 2 or ISO 27701 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Deeper real-time engagement features
- Visitor tracking and proactive messaging triggers
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 1.5)
- AI answers describe it more positively (28% vs 20% positive)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Drift | Gorgias |
|---|---|---|
| Visibility score | 1.5% | 5.3% |
| Change vs last week | up+0.8% | down−0.6% |
| Rank in Live Chat & AI Support | #27 | #13 |
| Share of voice | 0.5% | 1.7% |
| Mentions this run | 3 | 9 |
| Positive in AI answers | 20% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Drift +0.8pp · Gorgias −0.6000000000000005pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DriftGorgias
Head to head in AI answers
1 engine answers name both brands
0Drift ranked higher
1Gorgias ranked higher
| Prompt | Engine | Drift | Gorgias |
|---|---|---|---|
| Best live chat tool with AI features | Perplexity | #7 | #4 |
Features, pricing & fit
| Dimension | Drift | Gorgias |
|---|---|---|
| Deployment | Cloud (SaaS), hosted on AWS in the US | — |
| Integrations | — | 300+ |
| Compliance | SOC 2 Type 2, ISO 27701 | SOC 2 Type II, HIPAA |
| Founded | 2015 | 2015 |
| Headquarters | Atlanta, Georgia, US (parent Salesloft) | San Francisco, CA, United States |
| Employees | 1,001–5,000 | 201–500 |
| Funding | — | Series C · $100M raised |
| Best for | Teams still running Drift who need to migrate before the chat widget is retired on January 31, 2027 | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Pros and cons
Themes from the AI answers that mention each brand
Drift
- Deeper real-time engagement features
- Visitor tracking and proactive messaging triggers
- Strong fit for enterprise sales and ABM
- Included in strongest B2B SaaS shortlists
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Drift vs Gorgias”, https://slateindex.ai/compare/drift-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.