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Drift

Website chat that routes high-intent buyers to sales reps, being retired in 2027

Live Chat & AI SupportAtlanta, Georgia, US (parent Salesloft)1,001–5,000 employeesFounded 2015

#27 of 44 in Live Chat & AI Support20% positive in AI answers

Track this brand Visit websiteCompare alternatives
Visibility score
1.5%
up+0.8% vs last week
Weekly run · Nov 3

Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run

  • Drift ranks #27 of 44 in Live Chat & AI Support with an AI visibility score of 1.5 (SlateIndex, Nov 3, 2026).
  • Drift's visibility rose 0.8 points since the previous weekly run.
  • Drift is most visible on Perplexity (2.8) and least on Google AI Mode (0).
  • AI engines name Drift in 3 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
  • hubspot.com is the source AI engines cite most in answers about Drift, with 3 citations.

About

Company details for Drift

Drift is the website chat module inside Salesloft's revenue platform. Its AI agent identifies high-intent visitors and routes buyers to reps through Salesloft Rhythm. Drift handles website chat only, and Salesloft and Clari are retiring it: the chat widget stops working on January 31, 2027, with 1mind named as the exclusive successor. It ranks #27 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 1.5 in the latest weekly run.

Founded in 2015 and headquartered in Atlanta, Georgia, US (parent Salesloft), the company employs 1,001–5,000 people. It has raised about $107M. Its differentiator: books meetings in real time from the chat widget.

Company size
1,001–5,000 employees
Headquarters
Atlanta, Georgia, US (parent Salesloft)
Founded
2015
Company type
Division of Salesloft
Deployment
Cloud (SaaS), hosted on AWS in the US
Compliance
SOC 2 Type 2, ISO 27701

Read from linkedin.com, multiples.vc, dashly.io, stewie.io, salesloft.com, marketbetter.ai · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score
1.5%
across Live Chat & AI Support answers, weighted by position
ChatGPT1.7%
AI Mode0%
Perplexity2.8%
Change
up+0.8%
vs last week’s run
Category rank
#27 of 44
in Live Chat & AI Support
Mentions
3
in this week’s run
Share of voice
0.5%
of AI mentions in Live Chat & AI Support

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now1.5%
30-day changeup+0.8pp
High · low1.5% · 0.7%
Rank#32 → #27
0%25%50%75%100%Nov 2Nov 3Drift 2%

Drift gained 0.8 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.

Media

Website and product screenshots for Drift

All media
Home page
Pricing page

AI mentions & citations

Recent answers that name Drift

All prompts

Top live chat tool options for B2B SaaS companies

Enterprise sales and ABM (Drift)

ChatGPT · run of Nov 3

Is Hiver a good live chat tool?

Not a Standalone Chat Specialist: Dedicated live chat platforms (like Intercom or Drift) offer much deeper, more sophisticated real-time engagement features, visitor tracking, and proactive messaging trigger options.

Google AI Mode · run of Nov 3

Top live chat tool options for B2B SaaS companies

For B2B SaaS, the strongest shortlist is Intercom, Zendesk, Pylon, HubSpot Live Chat, Drift, and LiveChat.

Perplexity · run of Nov 3

Best live chat tool with AI features

Perplexity · run of Nov 3

Products & features

What Drift sells

Drift chat

Website chat with an AI agent that identifies high-intent visitors and routes buyers to reps via Salesloft Rhythm; being retired in favor of 1mind.

Strengths engines cite

  • Deeper real-time engagement features
  • Visitor tracking and proactive messaging triggers
  • Strong fit for enterprise sales and ABM
  • Included in strongest B2B SaaS shortlists

Funding & recent developments

Funding

Latest known roundTotal raised
—$107M

Recent developments

  1. Mar 2026ProductDrift sunset announced with 1mind partnership

    Clari and Salesloft announced the gradual sunset of Drift's conversational marketing product and named 1mind as the exclusive successor.

  2. Dec 2025CompanyClari and Salesloft complete merger

    The merger of Clari and Salesloft closed on December 3, 2025.

  3. Aug 2025SecurityAttackers abuse OAuth tokens tied to Salesloft Drift app

    Attackers used compromised OAuth tokens tied to the Salesloft Drift app to access customer Salesforce data. Salesloft took Drift offline temporarily, and Salesforce removed Drift from AppExchange.

Competitive landscape

How Drift compares with its top three alternatives

All alternatives

Drift most often appears alongside Zendesk, Intercom, HubSpot in AI answers.

vsDrift vs Zendesk1.5% vs 49.3% visibility · Zendesk leadsFull comparison vsDrift vs Intercom1.5% vs 46.2% visibility · Intercom leadsFull comparison vsDrift vs HubSpot1.5% vs 73.1% visibility · HubSpot leadsFull comparison
BrandVisibilityShare of voicevs last weekStarting price
Drift1.5%0.5%up+0.8%Pricing not available
Zendesk49.3%11.2%up+0.3%$19 / seat / mo
Intercom46.2%10.1%up+2%$29 / seat / mo
HubSpot73.1%13.1%NewFree plan
Crisp22.9%6.6%down−1.4%Free plan

What AI answers say

Sentiment and themes from the answers that mention this brand

Reviews

Positive 20% · Neutral 40% · Mixed 40% of 5 engine answers that mention Drift

Praised for

  • Deeper real-time engagement features
  • Visitor tracking and proactive messaging triggers
  • Strong fit for enterprise sales and ABM
  • Included in strongest B2B SaaS shortlists

Criticised for

    Cite as: SlateIndex, “Drift AI visibility profile”, https://slateindex.ai/brand/drift, data of Nov 3, 2026. Licence: CC BY 4.0.