eGainAI Knowledge Platform for CX and Customer Service Automation
vs
monday.comThe AI workspace for people and agents
Comparison · Knowledge Management · weekly run Nov 3
eGain vs monday.com
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
eGain is the stronger AI pick in Knowledge Management: it has a visibility score of 2.5 versus 1.7 for monday.com.
Choose eGain if…
- You want the brand AI engines rank higher (2.5 vs 1.7)
- You want a lower entry price ($0.5 vs $9)
- AI-powered knowledge management built for large enterprises
- Best for governed customer service knowledge
Choose monday.com if…
- You need SOC 1 Type II or SOC 2 Type II or SOC 3 or ISO/IEC 27001:2022 or ISO/IEC 27018:2019 or ISO/IEC 27017:2015 or ISO/IEC 27032:2023 or ISO/IEC 27701:2019 or CSA STAR or TX-RAMP coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Highly customizable visual boards and workspace
- Strong workflow automation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | eGain | monday.com |
|---|---|---|
| Visibility score | 2.5% | 1.7% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #26 | #37 |
| Share of voice | 0.9% | 0.5% |
| Mentions this run | 5 | 3 |
| Positive in AI answers | — | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
eGain 0pp · monday.com 0pp over 0 weekly runs.
Engine by engine
eGain leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
eGainmonday.com
Head to head in AI answers
0 engine answers name both brands
0eGain ranked higher
0monday.com ranked higher
Features, pricing & fit
| Dimension | eGain | monday.com |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $0.5 per seat / mo | Free; paid from $9 per seat / mo |
| Free plan | Yes | Yes |
| Deployment | — | Cloud |
| Integrations | — | 850+ |
| Compliance | — | SOC 1 Type II, SOC 2 Type II, SOC 3, ISO/IEC 27001:2022, ISO/IEC 27018:2019, ISO/IEC 27017:2015, ISO/IEC 27032:2023, ISO/IEC 27701:2019, CSA STAR, TX-RAMP |
| Support | — | Help center, 24/7 support, Enterprise onboarding and training, Webinars |
| Founded | 1997 | 2012 |
| Headquarters | Sunnyvale, California, United States | Tel Aviv, Israel |
| Employees | 501–1,000 | 1,001–5,000 |
| Funding | Conventional debt (Oak Hill, sources conflict) | Post-IPO Equity · $235M raised |
| Best for | Large enterprises and government organizations that run customer service and contact centers and need governed knowledge behind their AI. | Teams that want their CRM on the same platform as their project and delivery work |
Plans side by side
eGain
eGain AI Knowledge Hub$25per user per month
eGain AI Agent$0.5per resolution, or $25 per user per month
Smart EvaluatorCustomrequest pricing
eGain Composer$0Free to build and test; production pricing follows products used
eGain Connectors$249per month
monday.com
Free$0free forever, up to 2 seats
Basic$9seat / month, billed annually
Standard$12seat / month, billed annually
Pro$19seat / month, billed annually
EnterpriseCustomcustom price
Pros and cons
Themes from the AI answers that mention each brand
eGain
- AI-powered knowledge management built for large enterprises
- Best for governed customer service knowledge
- Consistently recommended by analysts for knowledge management in customer-service environments
- Included in vendor shortlists for competitive intelligence databases
monday.com
- Highly customizable visual boards and workspace
- Strong workflow automation
- User-friendly and quick to onboard teams
- Top ratings and high user satisfaction
- Clear, transparent per-seat pricing tiers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “eGain vs monday.com”, https://slateindex.ai/compare/egain-vs-monday-com, data of Nov 3, 2026. Licence: CC BY 4.0.