eGain pricing 2026: plans and costs
Quick pricing summary
- eGain AI Knowledge Hub: $25 per user per month
- eGain AI Agent: $0.5 per resolution, or $25 per user per month
- Smart Evaluator: Custom (request pricing)
- eGain Composer: $0 Free to build and test; production pricing follows products used
- eGain Connectors: $249 per month
- Worth noting: Suggested list prices shown. Free 30-day guided pilot with eGain's implementation team, no cost. AI Agent also offers a free trial sign-up.
Plans
eGain AI Knowledge Hub
$25 per user per month
- Trusted knowledge foundation for enterprise AI and CX automation
eGain AI Agent
$0.5 per resolution, or $25 per user per month
- AI automation of customer resolutions grounded in trusted knowledge
- Pay per resolution or per user for predictable monthly spend
Smart Evaluator
Custom request pricing
- Continuous monitoring of knowledge accuracy, agent performance, and resolution quality
eGain Composer
$0 Free to build and test; production pricing follows products used
- Build and test at no cost
- Production pricing follows the underlying eGain products your app uses
eGain Connectors
$249 per month
- Integrations with contact center platforms, CRM and desktop tools, and AI systems
eGain pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| eGain | Free; paid from $0.5 per seat / mo | Yes | Per seat | — | |
| Atlassian Confluence | — | — | — | — | Compare → |
| Guru | Contact sales | No | Flat tiers | Organizations in regulated or accuracy-sensitive industries that need governed, verified knowledge for both staff and AI tools. | Compare → |
| Glean | — | — | — | Large enterprises that want AI answers and agents grounded in their own permission-aware company data | Compare → |
| Stonly | Contact sales | Yes | Flat tiers | Customer support teams that need step-by-step guidance for agents and self-serve knowledge for customers | Compare → |
List prices as published on www.egain.com/pricing/. Totals are worked examples, not quotes.