eGain
NewAI Knowledge Platform for CX and Customer Service Automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- eGain ranks #26 of 52 in Knowledge Management with an AI visibility score of 2.5 (SlateIndex, Nov 3, 2026).
- eGain is most visible on ChatGPT (3) and least on Perplexity (2).
- AI engines name eGain in 2 of the 30 Knowledge Management buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about eGain, with 7 citations.
About
Company details for eGain
eGain's AI CX Automation Platform unifies trusted knowledge with GenAI to automate customer service, delivering answers across channels to customers, agents and employees. Its AI Knowledge Hub removes content silos, and the wider suite includes AI Agent, Smart Evaluator, Agentic Studio and Composer. eGain is a public company founded in 1997 and headquartered in Sunnyvale, California. It ranks #26 of 52 in Knowledge Management on SlateIndex and has a visibility score of 2.5 in the latest weekly run.
Founded in 1997 and headquartered in Sunnyvale, California, United States, the company employs 501–1,000 people. Its differentiator: a bring-your-own-bot architecture that does not lock buyers into eGain's own conversational layer.
- Website
- egain.com
- Categories
- Knowledge Management
- Company size
- 501–1,000 employees
- Headquarters
- Sunnyvale, California, United States
- Founded
- 1997
- Company type
- Public (NASDAQ: EGAN)
- Funding
- Conventional debt (Oak Hill, sources conflict)
- Pricing
- Free; paid from $0.5 per seat / mo · per seat
- Free trial
- Free plan available
Read from linkedin.com, egain.com, globenewswire.com, stocktitan.net, getmacha.com, getlatka.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in Knowledge Management. Notion leads the category at 57.4%.
Media
Website and product screenshots for eGain
AI mentions & citations
Recent answers that name eGain
Which Knowledge Management vendors do analysts recommend?
Add Verint, eGain and NICE if customer-service knowledge is a major requirement.
Which Knowledge Management vendors do analysts recommend?
Analysts most consistently recommend Salesforce, Verint, ServiceNow, NICE, eGain, and Shelf for knowledge management—especially in customer-service and contact-center environments.
Which Knowledge Management vendors do analysts recommend?
eGain AI Knowledge Hub — Best for governed customer service.
Official website of the top knowledge management tool vendors
eGain – AI-powered customer service knowledge management hub built for large enterprises.[](https://www.gartner.com/reviews/market/knowledge-management-software)
Official website of the top knowledge management tool vendors
My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
Products & features
What eGain sells
AI Knowledge Hub
Eliminates knowledge and content silos and guides users to trusted answers.
AI Agent
Conversational guidance for customers, agents and employees.
Smart Evaluator
Continuous quality assurance for AI-generated answers.
Agentic Studio
Orchestrates multiple AI agents across voice, chat and CRM.
Composer
Modular, full-stack developer platform for AI-knowledge business applications.
eGain Connectors
Connects the knowledge platform to contact center, CRM and desktop tools.
Strengths engines cite
- AI-powered knowledge management built for large enterprises
- Best for governed customer service knowledge
- Consistently recommended by analysts for knowledge management in customer-service environments
- Included in vendor shortlists for competitive intelligence databases
Target market & buyers
Global 2000 companies and government customer service organizations.
Notable customers include Rogue Credit Union, SELCO Community Credit Union, BNL, SOLV Energy.
| Industry | Primary use case |
|---|---|
| Financial services and banking | Trusted, compliant knowledge for contact centers, branches and self-service, plus needs-based selling guidance. |
| Insurance | Streamlining email, chat and knowledge management to improve agent efficiency and chatbot success. |
| Manufacturing | Unifying articles across teams and markets, and launching AI to cut service costs. |
| Retail | Scaling seasonal support and improving virtual assistant success. |
| Telco | Improving NPS and first-contact resolution through AI-powered knowledge and CRM integration. |
| Utilities | Deflecting calls with virtual assistants and boosting 24/7 self-service adoption. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 1998 | $4M |
| Series B | 1998 | $5M |
| Series C | 1999 | $5M |
| Post-IPO Equity | 2000 | $89M |
| Conventional debt (Oak Hill, sources conflict) | 2004 | $3M |
| Latest known round | Total raised |
|---|---|
| Conventional debt (Oak Hill, sources conflict) | — |
Recent developments
- Sep 2026CompanyeGain reports fiscal 2026 results and Gartner Leader placement
Total revenue rose 3% and AI customer revenue rose 20%. eGain was named a Leader in Gartner's first Magic Quadrant for Customer Service Knowledge Management Systems.
- Aug 2026CompanyTwo Bronze Stevie Awards
eGain won two Bronze Stevie Awards in the 2026 International Business Awards.
- Jul 2026CompanyNamed Leader in first Gartner Magic Quadrant for Customer Service Knowledge Management Systems
eGain was named a Leader in the first-ever Gartner Magic Quadrant for Customer Service Knowledge Management Systems.
- May 2026ProductLaunch of Agentic Studio
eGain launched Agentic Studio, with multi-agent orchestration.
- Mar 2026ProductLaunch of AI Knowledge Suite for Retail Banking
eGain launched the AI Knowledge Suite for Retail Banking.
Competitive landscape
How eGain compares with its top three alternatives
eGain most often appears alongside Atlassian Confluence, Guru, Glean in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| eGain | 2.5% | 0.9% | New | Free plan |
| Atlassian Confluence | 53.4% | 10.9% | New | Pricing not available |
| Guru | 29.9% | 8% | New | Contact sales |
| Glean | 16.2% | 4.1% | New | Pricing not available |
| Stonly | 4.5% | 1.6% | New | Free plan |
Pricing
Per seat pricing with a free plan
Cite as: SlateIndex, “eGain AI visibility profile”, https://slateindex.ai/brand/egain, data of Nov 3, 2026. Licence: CC BY 4.0.