eGainAI Knowledge Platform for CX and Customer Service Automation

GuruThe Governed Knowledge Layer for Enterprise AI

Comparison · Knowledge Management · weekly run Nov 3

eGain vs Guru

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Guru is the stronger AI pick in Knowledge Management: it has a visibility score of 29.9 versus 2.5 for eGain, and ranks ahead in 60% of the answers that name both.

Choose eGain if…

You want a free plan to start
You prefer a larger, established vendor (501–1,000 employees)
Per seat pricing suits your budget better than flat tiers
AI-powered knowledge management built for large enterprises

Choose Guru if…

You want the brand AI engines rank higher (29.9 vs 2.5)
You need SOC 2 Type II or HIPAA or GxP or GDPR or EU-U.S. Data Privacy Framework or Swiss-U.S. Data Privacy Framework or Microsoft 365 Certification or Google CASA coverage
Flat tiers pricing suits your budget better than per seat
Verified, trusted company knowledge

AI visibility side by side

Latest weekly run · Nov 3

Metric	eGain	Guru
Visibility score	2.5%	29.9%
Change vs last week	New	New
Rank in Knowledge Management	#26	#3
Share of voice	0.9%	8%
Mentions this run	5	43
Positive in AI answers	—	56%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

eGain 0pp · Guru 0pp over 0 weekly runs.

Engine by engine

Guru leads on 3 of 3 engines

ChatGPT

34.1%

AI Mode

2.6%

29.3%

Perplexity

26.5%

eGainGuru

Head to head in AI answers

5 engine answers name both brands

2eGain ranked higher

3Guru ranked higher

Prompt	Engine	eGain	Guru
Which Knowledge Management vendors do analysts recommend?	ChatGPT	#4	#6
Which Knowledge Management vendors do analysts recommend?	AI Mode	#5	#2
Which Knowledge Management vendors do analysts recommend?	Perplexity	#4	#10
Official website of the top knowledge management tool vendors	ChatGPT	#14	#4
Official website of the top knowledge management tool vendors	AI Mode	#9	#4

Features, pricing & fit

Dimension	eGain	Guru
Pricing model	Per seat	Flat tiers
Entry price	Free; paid from $0.5 per seat / mo	Contact sales
Free plan	Yes	No
Deployment	—	AWS-hosted cloud service
Integrations	—	100+
Compliance	—	SOC 2 Type II, HIPAA, GxP, GDPR, EU-U.S. Data Privacy Framework, Swiss-U.S. Data Privacy Framework, Microsoft 365 Certification, Google CASA
Support	—	Dedicated solution engineers, AI and knowledge management strategy team, Integration setup and rollout support, Ongoing optimization reviews
Founded	1997	2013
Headquarters	Sunnyvale, California, United States	Philadelphia, Pennsylvania
Employees	501–1,000	51–200
Funding	Conventional debt (Oak Hill, sources conflict)	Series C · $70M raised
Best for	Large enterprises and government organizations that run customer service and contact centers and need governed knowledge behind their AI.	Organizations in regulated or accuracy-sensitive industries that need governed, verified knowledge for both staff and AI tools.

Plans side by side

eGain

eGain AI Knowledge Hub$25per user per month

eGain AI Agent$0.5per resolution, or $25 per user per month

Smart EvaluatorCustomrequest pricing

eGain Composer$0Free to build and test; production pricing follows products used

eGain Connectors$249per month

eGain pricing

Guru

Custom Enterprise PackageCustomcustom quote

Guru pricing

Pros and cons

Themes from the AI answers that mention each brand

eGain

AI-powered knowledge management built for large enterprises
Best for governed customer service knowledge
Consistently recommended by analysts for knowledge management in customer-service environments
Included in vendor shortlists for competitive intelligence databases