eGain alternatives: top competitors compared
Named alongside eGain
Atlassian Confluence100% of eGain answersGuruBest forOrganizations in regulated or accuracy-sensitive industries that need governed, verified knowledge for both staff and AI tools.100% of eGain answersGleanBest forLarge enterprises that want AI answers and agents grounded in their own permission-aware company data80% of eGain answersStonlyBest forCustomer support teams that need step-by-step guidance for agents and self-serve knowledge for customers80% of eGain answers
Data from SlateIndex weekly runs
eGain has a visibility score of 2.5 in Knowledge Management, #26 of 52. AI answers that name eGain most often also name these 4.
Quick reference
| Alternative | Best for | Starting price | Visibility | Key differentiator |
|---|---|---|---|---|
| Atlassian Confluence | — | — | 53.4% | — |
| Guru | Organizations in regulated or accuracy-sensitive industries that need governed, verified knowledge for both staff and AI tools. | Contact sales | 29.9% | It structures, verifies and continuously improves knowledge before people and AI use it, rather than indexing content as-is. |
| Glean | Large enterprises that want AI answers and agents grounded in their own permission-aware company data | — | 16.2% | Secure, permission-aware access to company data across connected enterprise tools, built in from day one |
| Stonly | Customer support teams that need step-by-step guidance for agents and self-serve knowledge for customers | Contact sales | 4.5% | Interactive step-by-step guides that offer choices and adapt to each person's situation |
Alternative 1
Atlassian Confluence vs eGain →Atlassian Confluence
Atlassian Confluence is ranked #2 in Knowledge Management.
Quick facts
- Pricing not available
- 53.4% visibility score · #2 in Knowledge Management
Key features
- Confluence Cloud — Software-as-a-service version of Confluence, hosted and managed by Atlassian.
- Confluence Data Center — Self-hosted version of Confluence, which can run as a single node or as a multi-node cluster behind a load balancer.
- Atlassian Guard — Add-on that adds organization audit logs of user and group changes.
Atlassian Confluence vs eGain
| Dimension | Atlassian Confluence | eGain |
|---|---|---|
| Visibility score | 53.4% | 2.5% |
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $0.5 per seat / mo |
| Free plan | — | Yes |
| Trial | — | Free plan available |
Pros
- Industry standard for large-scale enterprise documentation and wikis
- Deep integration with Jira and the Atlassian ecosystem
- Strong fit for engineering and technical teams
- Free plan supports up to 10 users
- Savings of up to 17% when billed annually
Cons
Alternative 2
Guru vs eGain →Guru
Guru suits organizations in regulated or accuracy-sensitive industries that need governed, verified knowledge for both staff and AI tools..
Quick facts
- Contact sales · flat tiers
- 29.9% visibility score · #3 in Knowledge Management
- 100+ native integrations
Key features
- Guru Platform (AI Knowledge Layer) — Structures, verifies and delivers company knowledge, with automated maintenance, verification workflows and 100+ integrations.
- Knowledge Agents — Answer cited, permission-aware questions from governed knowledge inside Slack, Teams, the browser and other AI tools.
- Guru MCP Server — Lets third-party MCP-compatible AI tools and agents pull from the same governed knowledge layer.
- Enterprise Governance — Centralized policy enforcement, permission inheritance, DLP masking, encryption and audit logs across human and AI consumers.
Guru vs eGain
| Dimension | Guru | eGain |
|---|---|---|
| Visibility score | 29.9% | 2.5% |
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | Free; paid from $0.5 per seat / mo |
| Free plan | No | Yes |
| Trial | — | Free plan available |
Pros
- Verified, trusted company knowledge
- Answers inside everyday tools like Slack, browser and CRM
- Strong user reviews and peer-review ratings
- AI-powered enterprise search
Cons
- Sales-led, quote-based pricing rather than transparent pricing
Alternative 3
Glean vs eGain →Glean
Glean suits large enterprises that want AI answers and agents grounded in their own permission-aware company data.
Quick facts
- Pricing not available
- 16.2% visibility score · #6 in Knowledge Management
- 250+ native integrations
Key features
- Glean Assistant — Enterprise AI coworker for content creation, data analysis and enterprise search.
- Glean Agents — Build, orchestrate and govern AI agents that automate work across systems.
- Glean Enterprise Context — Connects company tools and knowledge to ground AI answers.
- Glean Protect — Governance and security controls for AI use across the company.
Glean vs eGain
| Dimension | Glean | eGain |
|---|---|---|
| Visibility score | 16.2% | 2.5% |
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $0.5 per seat / mo |
| Free plan | — | Yes |
| Trial | — | Free plan available |
Pros
- Enterprise search across many connected apps
- Seen as a market leader in enterprise search
- Finds answers and internal experts quickly
- Recommended for enterprise-wide knowledge search
Cons
Alternative 4
Stonly vs eGain →Stonly
Stonly suits customer support teams that need step-by-step guidance for agents and self-serve knowledge for customers.
Quick facts
- Contact sales · flat tiers
- Free plan available
- 4.5% visibility score · #19 in Knowledge Management
Key features
- Interactive Guides — Step-by-step guides with choices and paths, embeddable on web pages, in apps and in help desks.
- Knowledge Base — Customer service knowledge base combining standard articles with interactive guides.
- AI Answers — AI answers built on structured Stonly guides, with cited sources.
- Knowledge Agents — AI agents that check knowledge against source material and incoming tickets and draft updates for review.
Stonly vs eGain
| Dimension | Stonly | eGain |
|---|---|---|
| Visibility score | 4.5% | 2.5% |
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | Free; paid from $0.5 per seat / mo |
| Free plan | Yes | Yes |
| Trial | Free plan available | Free plan available |
Pros
- Interactive, step-by-step guides
- Customer service knowledge management
- Dynamic knowledge bases that adapt to user actions
- Highly rated, frequently recommended vendor
Cons
How to choose
Match the pricing model to your cost driver: headcount, usage or features.
| Platform | Pricing model | Starting price |
|---|---|---|
| eGain | Per seat | Free; paid from $0.5 per seat / mo |
| Atlassian Confluence | — | — |
| Guru | Flat tiers | Contact sales |
| Glean | — | — |
| Stonly | Flat tiers | Contact sales |
More alternatives
Ranked by how often AI answers name them alongside eGain in the latest weekly run.