FreeScout vs Gorgias

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 0.7 for FreeScout, and ranks ahead in 100% of the answers that name both.

Choose FreeScout if…

AI answers describe it more positively (67% vs 28% positive)
Recommended as a self-hosted help desk option
Recommended for free or self-hosted use

Choose Gorgias if…

You want the brand AI engines rank higher (4.7 vs 0.7)
You need SOC 2 Type II or HIPAA coverage
Best for Shopify and ecommerce support
Handles orders, refunds, and subscriptions for agents

AI visibility side by side

Latest weekly run · Nov 3

Metric	FreeScout	Gorgias
Visibility score	0.7%	4.7%
Change vs last week	up+0.4%	no change0%
Rank in Help Desk	#31	#12
Share of voice	0.4%	2.1%
Mentions this run	2	11
Positive in AI answers	67%	28%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

FreeScout +0.39999999999999997pp · Gorgias 0pp over 1 weekly runs.

Engine by engine

Gorgias leads on 3 of 3 engines

ChatGPT

3.1%

AI Mode

1.3%

5.7%

Perplexity

0.9%

5.2%

FreeScoutGorgias

Head to head in AI answers

1 engine answers name both brands

0FreeScout ranked higher

1Gorgias ranked higher

Prompt	Engine	FreeScout	Gorgias
Alternatives to the most popular help desk platform	Perplexity	#11	#8

Features, pricing & fit

Dimension	FreeScout	Gorgias
Deployment	Self-hosted	—
Integrations	—	300+
Compliance	—	SOC 2 Type II, HIPAA
Support	GitHub issues, Wiki/FAQ documentation, Hire developer	—
Founded	—	2015
Headquarters	—	San Francisco, CA, United States
Employees	—	201–500
Funding	—	Series C · $100M raised
Best for	Teams that want a free, self-hosted Zendesk or Help Scout alternative with unlimited agents and mailboxes	Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform