FreshworksAI-powered, unified service operations platform
vs
G2G2: Innovating Software and Systems that Impact Tomorrow
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs G2
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
G2 is the stronger AI pick in Sales Engagement: it has a visibility score of 7 versus 0 for Freshworks.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose G2 if…
- You want the brand AI engines rank higher (7 vs 0)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | G2 |
|---|---|---|
| Visibility score | 0% | 7% |
| Change vs last week | down−0.4% | New |
| Rank in Sales Engagement | #49 | #14 |
| Share of voice | 0% | 1.4% |
| Mentions this run | 0 | 9 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · G2 +7pp over 1 weekly runs.
Engine by engine
G2 leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksG2
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0G2 ranked higher
Features, pricing & fit
| Dimension | Freshworks | G2 |
|---|---|---|
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Founded | 2010 | 1989 |
| Headquarters | San Mateo, California, United States | San Diego, California, United States |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | — |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
G2
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs G2”, https://slateindex.ai/compare/freshworks-vs-g2, data of Nov 3, 2026. Licence: CC BY 4.0.