FreshworksAI-powered, unified service operations platform
vs
HelpjuiceKnowledge Base Software That Actually Gets Used
Comparison · Knowledge Management · weekly run Nov 3
Freshworks vs Helpjuice
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Helpjuice is the stronger AI pick in Knowledge Management: it has a visibility score of 2.4 versus 1.3 for Freshworks.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Helpjuice if…
- You want the brand AI engines rank higher (2.4 vs 1.3)
- AI answers describe it more positively (40% vs 26% positive)
- You need a self-hosted or on-premises option
- You need GDPR Ready coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Helpjuice |
|---|---|---|
| Visibility score | 1.3% | 2.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #29 |
| Share of voice | 0.6% | 0.9% |
| Mentions this run | 3 | 5 |
| Positive in AI answers | 26% | 40% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Helpjuice 0pp over 0 weekly runs.
Engine by engine
Helpjuice leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksHelpjuice
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Helpjuice ranked higher
Features, pricing & fit
| Dimension | Freshworks | Helpjuice |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | $249 / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | Cloud-hosted, with on-premises installations also supported |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | GDPR Ready |
| Support | — | 24x5 support availability, Priority support access, Onboarding assistance |
| Founded | 2010 | 2011 |
| Headquarters | San Mateo, California, United States | Miami, FL, United States |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Seed (Capital Factory, Forum Ventures) |
| Best for | — | Companies whose customer support teams and employees need self-service answers from a single searchable knowledge base. |
Plans side by side
Freshworks
Pricing not available.
Helpjuice
Customized Knowledge Base$249per month
Customized AI-Powered AI-Knowledge Base$449per month
Customized AI-Powered & Unlimited Users Unlimited AI-Knowledge Base$799per month
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Helpjuice
- Ultra-fast, Google-like search customization
- Deep analytics
- Dedicated knowledge base software that scales internal and external content
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Helpjuice”, https://slateindex.ai/compare/freshworks-vs-helpjuice, data of Nov 3, 2026. Licence: CC BY 4.0.