Helpjuice

New

Knowledge Base Software That Actually Gets Used

Knowledge ManagementMiami, FL, United States51–200 employeesFounded 2011

#29 of 52 in Knowledge Management7,000 customers (per helpjuice.com)40% positive in AI answers

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Visibility score

2.4%

New vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run Nov 9, 2026

Helpjuice ranks #29 of 52 in Knowledge Management with an AI visibility score of 2.4 (SlateIndex, Nov 3, 2026).
Helpjuice is most visible on Google AI Mode (3.5) and least on Perplexity (0.9).
AI engines name Helpjuice in 3 of the 30 Knowledge Management buyer prompts SlateIndex tracks.
gartner.com is the source AI engines cite most in answers about Helpjuice, with 4 citations.

About

Company details for Helpjuice

Helpjuice is knowledge base software for building a searchable help center, FAQs, documentation and standard operating procedures for customers and employees. Its AI search and chatbot answer questions from the knowledge base content, and a Chrome extension lets users reach articles from the browser. The platform supports integrations with tools such as Salesforce, Confluence, Slack and Zendesk. It ranks #29 of 52 in Knowledge Management on SlateIndex and has a visibility score of 2.4 in the latest weekly run.

Founded in 2011 and headquartered in Miami, FL, United States, the company employs 51–200 people. Its differentiator: its AI understands questions and forgives typos, answers from the company's own content, and shows citations for its answers.

Website: helpjuice.com
Categories: Knowledge Management
Company size: 51–200 employees
Headquarters: Miami, FL, United States
Founded: 2011
Company type: Private
Funding: Seed (Capital Factory, Forum Ventures)
Customers: 7,000 · per helpjuice.com
Pricing: $249 / mo · flat tiers
Free trial: 14-day free trial
Deployment: Cloud-hosted, with on-premises installations also supported
Integrations: 100+ native
Languages: 50 supported
Compliance: GDPR Ready
Support: 24x5 support availability, Priority support access, Onboarding assistance

Facebook · facebook.com/helpjuice X · x.com/helpjuice YouTube · youtube.com/@helpjuice488 LinkedIn · linkedin.com/company/helpjuice Twitter · twitter.com/helpjuice

Read from linkedin.com, helpjuice.com, capterra.co.uk, facebook.com, feedback.helpjuice.com, pitchbook.com · refreshed Nov 3, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

2.4%

across Knowledge Management answers, weighted by position

ChatGPT2.6%

AI Mode3.5%

Perplexity0.9%

Change

New

vs last week’s run

Category rank

#29 of 52

in Knowledge Management

Mentions

in this week’s run

Share of voice

0.9%

of AI mentions in Knowledge Management

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now2.4%

30-day change—

High · low2.4% · 2.4%

Rank#29

Changes appear after the second weekly run in Knowledge Management. Notion leads the category at 57.4%.

Media

Website and product screenshots for Helpjuice

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Helpjuice

All prompts

Top knowledge management tool options for B2B SaaS companies

Helpjuice : Known for ultra-fast, Google-like search customization and deep analytics.

Google AI Mode · run of Nov 3

Which knowledge management tool offers a free trial?

ChatGPT · run of Nov 3

Official website of the top knowledge management tool vendors

Helpjuice – Dedicated knowledge base software focused heavily on internal and external content scaling.

Google AI Mode · run of Nov 3

Official website of the top knowledge management tool vendors

Perplexity · run of Nov 3

Official website of the top knowledge management tool vendors

ChatGPT · run of Nov 3

Products & features

What Helpjuice sells

Helpjuice Knowledge Base

Hosted knowledge base for help articles, FAQs, documentation and procedures, with a visual editor, analytics and access control.

Swifty AI

AI search and chatbot that answers questions from the knowledge base content and shows citations.

Helpjuice Chrome Extension

Browser extension that gives quick access to knowledge base content and auto-updates as the knowledge base changes.

Step-by-Step Tutorial Builder

Tool for creating visual, interactive tutorials and how-to guides for onboarding and training.

Strengths engines cite

Ultra-fast, Google-like search customization
Deep analytics
Dedicated knowledge base software that scales internal and external content

Target market & buyers

Companies that run customer support and need both public help centers and internal knowledge bases.

Notable customers include Amazon, Hertz, Shipt, Virgin Mobile, Beeper, Net2phone, DISH Digital Solutions GmbH, Inetum-Realdolmen.

Industry	Primary use case
Telecommunications	Delivering self-service support to customers, with Virgin Mobile reporting 40% more self-service support.
Insurance	Reducing support tickets and speeding up answers for customers and staff.
Logistics	Reducing escalations to second-level support.

Funding & recent developments

Funding

Round	Year	Amount
Seed (Capital Factory accelerator)	2011	$0M
Seed (Venture Hive)	2014	$0M
Seed (Capital Factory, Forum Ventures)	—	—

Latest known round	Total raised
Seed (Capital Factory, Forum Ventures)	—

Recent developments

Aug 2026ProductPublic knowledge base pages and help widgets cached at the network edge
The public changelog says public knowledge base pages and help widgets are now cached at the network edge.
Jun 2026ProductFaster page and theme script loading
The June 2026 changelog includes faster page and theme script loading and a fix so file links use HTTPS on on-premises installs.
Feb 2026ProductPricing restructured into three plans
A pricing article lists the knowledge base plan at $249 per month, the AI knowledge base at $449 and the unlimited AI knowledge base at $799. It says these replaced an older four-tier model.

Competitive landscape

How Helpjuice compares with its top three alternatives

All alternatives

Helpjuice most often appears alongside Atlassian Confluence, Guru, Notion in AI answers.

vsHelpjuice vs Atlassian Confluence2.4% vs 53.4% visibility · Atlassian Confluence leadsFull comparison vsHelpjuice vs Guru2.4% vs 29.9% visibility · Guru leadsFull comparison vsHelpjuice vs Notion2.4% vs 57.4% visibility · Notion leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Helpjuice	2.4%	0.9%	New	$249 / mo
Atlassian Confluence	53.4%	10.9%	New	Pricing not available
Guru	29.9%	8%	New	Contact sales
Notion	57.4%	10.9%	New	Free plan
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo