FreshworksAI-powered, unified service operations platform
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
Freshworks vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 0 for Kayako.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 0)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Kayako if…
- You need GDPR coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Kayako |
|---|---|---|
| Visibility score | 61.5% | 0% |
| Change vs last week | up+1.7% | no change0% |
| Rank in Help Desk | #1 | #37 |
| Share of voice | 12.9% | 0% |
| Mentions this run | 65 | 0 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · Kayako 0pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksKayako
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | Freshworks | Kayako |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $1 / mo |
| Free plan | — | No |
| Deployment | Cloud | Cloud |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, GDPR |
| Support | — | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2010 | 2001 |
| Headquarters | San Mateo, California, United States | Austin, Texas, United States |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Acquisition by ESW Capital |
| Best for | — | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Kayako”, https://slateindex.ai/compare/freshworks-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.