FreshworksAI-powered, unified service operations platform
vs
MakeAI automation you can visually build and orchestrate in real time.
Comparison · Knowledge Management · weekly run Nov 3
Freshworks vs Make
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Make is the stronger AI pick in Knowledge Management: it has a visibility score of 14.4 versus 1.3 for Freshworks, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You need ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Make if…
- You want the brand AI engines rank higher (14.4 vs 1.3)
- AI answers describe it more positively (41% vs 26% positive)
- You need GDPR or SOC 3 coverage
- Free tier with 1,000 credits per month
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Make |
|---|---|---|
| Visibility score | 1.3% | 14.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #7 |
| Share of voice | 0.6% | 3.1% |
| Mentions this run | 3 | 17 |
| Positive in AI answers | 26% | 41% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Make 0pp over 0 weekly runs.
Engine by engine
Make leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksMake
Head to head in AI answers
2 engine answers name both brands
1Freshworks ranked higher
1Make ranked higher
| Prompt | Engine | Freshworks | Make |
|---|---|---|---|
| What should a knowledge management tool integrate with? | ChatGPT | #10 | #1 |
| What should a knowledge management tool integrate with? | Perplexity | #8 | #12 |
Features, pricing & fit
| Dimension | Freshworks | Make |
|---|---|---|
| Deployment | Cloud | Cloud, hosted on Amazon AWS |
| Integrations | — | 3500+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | GDPR, SOC 2 Type II, SOC 3, ISO 27001 |
| Support | — | Help center, Community forum, 24/7 support on Enterprise plans, Dedicated support team on Enterprise plans |
| Founded | 2010 | 2012 |
| Headquarters | San Mateo, California, United States | Prague, Czech Republic |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | — |
| Best for | — | Teams and organizations deploying AI and automation across the business, from a single department to company-wide. |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Make
- Free tier with 1,000 credits per month
- Transparent pricing with paid plans from $12/month
- Visual, no-code automation between existing apps
- Integrations with more than 3,000 apps
- Built-in AI agents for business workflows
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Make”, https://slateindex.ai/compare/freshworks-vs-make, data of Nov 3, 2026. Licence: CC BY 4.0.