Freshworks vs ManageEngine ServiceDesk Plus
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 3.1 for ManageEngine ServiceDesk Plus, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 3.1)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose ManageEngine ServiceDesk Plus if…
- AI answers describe it more positively (56% vs 26% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 or ISO/IEC 27017 or HIPAA or GDPR or PinkVERIFY or ITIL coverage
- Comprehensive ITIL-compliant service desk
- Native asset and project management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | ManageEngine ServiceDesk Plus |
|---|---|---|
| Visibility score | 61.5% | 3.1% |
| Change vs last week | up+1.7% | down−1.7% |
| Rank in Help Desk | #1 | #17 |
| Share of voice | 12.9% | 1.6% |
| Mentions this run | 65 | 8 |
| Positive in AI answers | 26% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · ManageEngine ServiceDesk Plus −1.6999999999999997pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
8 engine answers name both brands
| Prompt | Engine | Freshworks | ManageEngine ServiceDesk Plus |
|---|---|---|---|
| What is a help desk platform and when does a company need one? | ChatGPT | #2 | #5 |
| What are the best Help Desk tools in 2026? | ChatGPT | #2 | #9 |
| Best help desk platform for enterprise | ChatGPT | #5 | #7 |
| Which Help Desk vendors do analysts recommend? | ChatGPT | #4 | #7 |
| Which Help Desk vendors do analysts recommend? | AI Mode | #2 | #5 |
| Official website of the top help desk platform vendors | ChatGPT | #2 | #14 |
| Official website of the top help desk platform vendors | AI Mode | #2 | #10 |
| Official website of the top help desk platform vendors | Perplexity | #2 | #10 |
Features, pricing & fit
| Dimension | Freshworks | ManageEngine ServiceDesk Plus |
|---|---|---|
| Deployment | Cloud | On-premises and cloud |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Del Valle, Texas, United States |
| Employees | 5,000+ | 5,000+ |
| Funding | IPO | — |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
ManageEngine ServiceDesk Plus
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs ManageEngine ServiceDesk Plus”, https://slateindex.ai/compare/freshworks-vs-manageengine-servicedesk-plus, data of Nov 3, 2026. Licence: CC BY 4.0.