ManageEngine ServiceDesk Plus
New to the index — the ManageEngine ServiceDesk Plus profile is being built from its website.
#17 of 37 in Help Desk100,000 customers (per manageengine.com)56% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- ManageEngine ServiceDesk Plus ranks #17 of 37 in Help Desk with an AI visibility score of 3.1 (SlateIndex, Nov 3, 2026).
- ManageEngine ServiceDesk Plus's visibility fell 1.7 points since the previous weekly run.
- ManageEngine ServiceDesk Plus is most visible on ChatGPT (5.7) and least on Perplexity (0.9).
- AI engines name ManageEngine ServiceDesk Plus in 5 of the 30 Help Desk buyer prompts SlateIndex tracks.
- helpdesk.com is the source AI engines cite most in answers about ManageEngine ServiceDesk Plus, with 8 citations.
About
Company details for ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT service management and help desk product developed by ManageEngine, the enterprise IT management division of Zoho Corporation. It provides ITIL-aligned workflows, ticket automation and asset management, and can be installed on premises or run from the cloud. The cloud version includes generative AI features powered by the Zia AI engine. It ranks #17 of 37 in Help Desk on SlateIndex and has a visibility score of 3.1 in the latest weekly run.
- Website
- manageengine.com
- Categories
- Help Desk
- Company size
- 5,000+ employees
- Headquarters
- Del Valle, Texas, United States
- Company type
- Division of Zoho Corporation
- Customers
- 100,000 · per manageengine.com/products/service-desk/blog/manageengine-recognized-as-november-2019-gartner-peer-insights-customers-choice-for-it-service-management-tools.html
- Deployment
- On-premises and cloud
- Compliance
- ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL
Read from linkedin.com, gartner.com, facebook.com, gappsy.com, manageengine.com, capterra.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
ManageEngine ServiceDesk Plus lost 1.7 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for ManageEngine ServiceDesk Plus
AI mentions & citations
Recent answers that name ManageEngine ServiceDesk Plus
What is a help desk platform and when does a company need one?
Which Help Desk vendors do analysts recommend?
ManageEngine ServiceDesk Plus – A staple in analyst reports for offering a comprehensive suite (incident, problem, change, and asset management) available in both flexible cloud and on-premises deployments.
Best help desk platform for enterprise
Which Help Desk vendors do analysts recommend?
Internal IT help desk: ServiceNow, Jira Service Management, Freshservice, BMC Helix and ManageEngine.
What are the best Help Desk tools in 2026?
Official website of the top help desk platform vendors
ManageEngine ServiceDesk Plus – Comprehensive, ITIL-compliant service desk with native asset and project management.
Official website of the top help desk platform vendors
Official website of the top help desk platform vendors
Target market & buyers
Notable customers include WAISL Limited, Atlanta Hawks, JBS Foods.
Funding & recent developments
Funding
| Latest known round | Total raised |
|---|---|
| — | — |
Recent developments
- Jan 2026PartnershipAtlanta Hawks select ManageEngine as strategic technology partner
The Atlanta Hawks chose ManageEngine to enhance and automate IT operations.
- Nov 2025CompanyStrong Performer in Forrester Wave for ESM Platforms
ManageEngine was named a Strong Performer in The Forrester Wave: Enterprise Service Management Platforms, Q4 2025.
- Sep 2025ProductMajor GenAI release for ServiceDesk Plus Cloud
ManageEngine announced a major generative AI release in the cloud version of ServiceDesk Plus, offered at no additional cost.
- Sep 2025CompanyNiche Player in Gartner Magic Quadrant for AI Applications in ITSM
ManageEngine was positioned as a Niche Player in the 2025 Gartner Magic Quadrant for AI Applications in ITSM.
Competitive landscape
How ManageEngine ServiceDesk Plus compares with its top three alternatives
ManageEngine ServiceDesk Plus most often appears alongside Freshworks, Zendesk, Jira Service Management in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| ManageEngine ServiceDesk Plus | 3.1% | 1.6% | down−1.7% | Pricing not available |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Jira Service Management | 21.4% | 7.2% | up+0.4% | Pricing not available |
| ServiceNow | 15.8% | 3.9% | New | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 56% · Neutral 32% · Mixed 12% of 16 engine answers that mention ManageEngine ServiceDesk Plus
Praised for
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
Criticised for
Cite as: SlateIndex, “ManageEngine ServiceDesk Plus AI visibility profile”, https://slateindex.ai/brand/manageengine-servicedesk-plus, data of Nov 3, 2026. Licence: CC BY 4.0.