Freshworks vs Netomi
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 1.4 for Netomi, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 1.4)
- You need ISO 27701 coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose Netomi if…
- You need a self-hosted or on-premises option
- You need GDPR or CCPA or PDPA or HIPAA coverage
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Netomi |
|---|---|---|
| Visibility score | 22.1% | 1.4% |
| Change vs last week | down−0.3% | New |
| Rank in Live Chat & AI Support | #8 | #28 |
| Share of voice | 7.1% | 0.4% |
| Mentions this run | 34 | 2 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · Netomi +1.4pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | Netomi |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | ChatGPT | #5 | #4 |
| Which Live Chat & AI Support vendors do analysts recommend? | AI Mode | #2 | #4 |
Features, pricing & fit
| Dimension | Freshworks | Netomi |
|---|---|---|
| Deployment | Cloud | Cloud-based and on-premises |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, PCI DSS |
| Founded | 2010 | 2015 |
| Headquarters | San Mateo, California, United States | San Mateo, CA |
| Employees | 5,000+ | — |
| Funding | IPO | Seed, led by Y Combinator and Index Ventures · $160M raised |
| Best for | — | Large brands with medium-to-high complexity customer requests |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Netomi
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
- AI-powered customer support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Netomi”, https://slateindex.ai/compare/freshworks-vs-netomi, data of Nov 3, 2026. Licence: CC BY 4.0.