Freshworks vs Oracle CX
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 7.8 for Oracle CX, and ranks ahead in 0% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 7.8)
- AI answers describe it more positively (26% vs 10% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
Choose Oracle CX if…
- You need ISO/IEC 42001 or CSA STAR Level 2 coverage
- Highlighted as a Leader for complex enterprise needs
- Deep B2B CPQ functionality
- ERP integrations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Oracle CX |
|---|---|---|
| Visibility score | 18% | 7.8% |
| Change vs last week | up+2.6% | up+2.1% |
| Rank in CRM | #6 | #9 |
| Share of voice | 5.9% | 2.4% |
| Mentions this run | 28 | 12 |
| Positive in AI answers | 26% | 10% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +2.5999999999999996pp · Oracle CX +3pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
4 engine answers name both brands
| Prompt | Engine | Freshworks | Oracle CX |
|---|---|---|---|
| Which CRM vendors do analysts recommend? | ChatGPT | #14 | #4 |
| Which CRM vendors do analysts recommend? | Perplexity | #9 | #3 |
| Official website of the top CRM vendors | ChatGPT | #8 | #4 |
| Official website of the top CRM vendors | Perplexity | #8 | #5 |
Features, pricing & fit
| Dimension | Freshworks | Oracle CX |
|---|---|---|
| Deployment | Cloud | Cloud (subscription) |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | ISO/IEC 42001, CSA STAR Level 2 |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Austin, Texas |
| Employees | 5,000+ | 5,000+ |
| Funding | IPO | — |
| Best for | — | Large enterprises |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Oracle CX
- Highlighted as a Leader for complex enterprise needs
- Deep B2B CPQ functionality
- ERP integrations
- Predictive deal capabilities
- Recommended by analysts for enterprise CRM suites
- Complex, data-heavy infrastructure that may not suit every business
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Oracle CX”, https://slateindex.ai/compare/freshworks-vs-oracle-cx, data of Nov 3, 2026. Licence: CC BY 4.0.