Freshworks vs ProProfs Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 1.5 for ProProfs Chat, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 1.5)
- AI answers describe it more positively (26% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
Choose ProProfs Chat if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | ProProfs Chat |
|---|---|---|
| Visibility score | 22.1% | 1.5% |
| Change vs last week | down−0.3% | up+0.6% |
| Rank in Live Chat & AI Support | #8 | #24 |
| Share of voice | 7.1% | 0.7% |
| Mentions this run | 34 | 4 |
| Positive in AI answers | 26% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · ProProfs Chat +0.6pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | ProProfs Chat |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #3 | #14 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #11 | #10 |
Features, pricing & fit
| Dimension | Freshworks | ProProfs Chat |
|---|---|---|
| Deployment | Cloud | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Santa Monica, California |
| Employees | 5,000+ | — |
| Funding | IPO | Financing (type and amount not stated) |
| Best for | — | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
ProProfs Chat
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs ProProfs Chat”, https://slateindex.ai/compare/freshworks-vs-proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.