Freshworks vs ProProfs Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 0.6 for ProProfs Help Desk, and ranks ahead in 0% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 0.6)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose ProProfs Help Desk if…
- free plan for one user
- unlimited tickets
- suitable for solo support operators
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | ProProfs Help Desk |
|---|---|---|
| Visibility score | 61.5% | 0.6% |
| Change vs last week | up+1.7% | New |
| Rank in Help Desk | #1 | #33 |
| Share of voice | 12.9% | 0.2% |
| Mentions this run | 65 | 1 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · ProProfs Help Desk +0.6pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Freshworks | ProProfs Help Desk |
|---|---|---|---|
| Is there a free help desk platform for small teams? | Perplexity | #10 | #5 |
Features, pricing & fit
| Dimension | Freshworks | ProProfs Help Desk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $29.99 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Cloud-hosted |
| Integrations | — | 40+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Santa Monica, California |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | — |
| Best for | — | Small teams needing email ticketing, and growing businesses that want omnichannel support and AI. |
Plans side by side
Freshworks
Pricing not available.
ProProfs Help Desk
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
ProProfs Help Desk
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs ProProfs Help Desk”, https://slateindex.ai/compare/freshworks-vs-proprofs-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.