ProProfs Help Desk
NewAI Help Desk Software That Resolves Tickets 3x Faster
#33 of 37 in Help Desk30,000 customers (per proprofsdesk.com)
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- ProProfs Help Desk ranks #33 of 37 in Help Desk with an AI visibility score of 0.6 (SlateIndex, Nov 3, 2026).
- ProProfs Help Desk is most visible on Perplexity (1.7) and least on Google AI Mode (0).
- AI engines name ProProfs Help Desk in 1 of the 30 Help Desk buyer prompts SlateIndex tracks.
- helpdesk.com is the source AI engines cite most in answers about ProProfs Help Desk, with 2 citations.
About
Company details for ProProfs Help Desk
ProProfs Help Desk is a ticketing and shared-inbox product that turns emails, live chat messages, social messages and web forms into tickets. It assigns tickets to agents, offers canned responses, and tracks response and resolution times. AI features draft replies, summarize threads and resolve routine tickets, and the product connects to ProProfs Live Chat and Knowledge Base. It ranks #33 of 37 in Help Desk on SlateIndex and has a visibility score of 0.6 in the latest weekly run.
Its differentiator: a free account for a single user with all premium features.
- Website
- proprofsdesk.com
- Categories
- Help Desk
- Company size
- 201–500 employees
- Headquarters
- Santa Monica, California
- Customers
- 30,000 · per proprofsdesk.com
- Pricing
- Free; paid from $29.99 per seat / mo · per seat
- Free trial
- Free plan available
- Deployment
- Cloud-hosted
- Platforms
- iOS, Android
- Integrations
- 40+ native
- Support
- Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business
Read from prweb.com, proprofsdesk.com, capterra.com, linkedin.com, zoominfo.com, capterra.ca · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
ProProfs Help Desk gained 0.6 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for ProProfs Help Desk
AI mentions & citations
Recent answers that name ProProfs Help Desk
Products & features
What ProProfs Help Desk sells
ProProfs Help Desk
AI-powered ticketing and shared inbox for email, chat, social and web form tickets.
AI Agent
Reads, decides and closes routine tickets on its own, trained on your support data.
Strengths engines cite
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Target market & buyers
Small teams, growing businesses, and established businesses and enterprises.
Notable customers include Acer, MilitaryCruiseDeals.
| Industry | Primary use case |
|---|---|
| Consulting | Centralized ticketing so no client ticket goes unanswered. |
| E-commerce & Retail | AI resolves repetitive order and return tickets and canned responses speed up replies. |
| Technology & Software | AI prioritizes and routes tickets and reports surface recurring issues. |
| Financial Services | AI suggests compliant replies, with SLA tracking and an audit trail for every ticket. |
| Manufacturing | Centralized ticketing and one inbox for maintenance and parts queries. |
| Field Service | Faster resolution for field teams with full ticket history and urgent tickets prioritized. |
Funding & recent developments
Funding
| Latest known round | Total raised |
|---|---|
| — | — |
Recent developments
- Dec 2025ProductProProfs launches four integrated software suites
Four integrated suites launched, including one that bundles Project and WebinarNinja.
Competitive landscape
How ProProfs Help Desk compares with its top three alternatives
ProProfs Help Desk most often appears alongside Freshworks, Zoho, Help Scout in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| ProProfs Help Desk | 0.6% | 0.2% | New | Free plan |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zoho | 44.8% | 12.5% | up+5.4% | Pricing not available |
| Help Scout | 29.8% | 8.2% | up+1.5% | Free plan |
| Tidio | 29% | 8.2% | down−1.5% | Free plan |
Pricing
Per seat pricing with a free plan
Cite as: SlateIndex, “ProProfs Help Desk AI visibility profile”, https://slateindex.ai/brand/proprofs-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.