ProProfs Help Desk pricing 2026: plans and costs
Quick pricing summary
- Free (Single User): $0 single agent, forever free
- Essentials: $29.99 /mo, 1 user, 1,000 tickets/month; $23.88 annually per user per month
- Business: $29.99 /mo, 1 user, 6,000 tickets/month; $47.88 annually per user per month
- Complete Elite: $179.97 /mo, 3 user seats, 15,000 tickets/month; $719.88 annually per user
- Customer Delight Suite: $499 /mo, starts at; unlimited users, 60,000 tickets/month; $5,988 annually
- Annual billing: saves 50% vs monthly
- Worth noting: Annual savings stated as up to 50%. Per-user annual prices as published: Essentials $23.88, Business $47.88, Complete Elite $719.88 annually per user. Customer Delight Suite is listed as starting at $499 with contact-us pricing.
Plans
Free (Single User)
$0 single agent, forever free
- Single user account
- All premium features as stated on the page
- Unlimited ticket history
- Email ticketing (100 tickets/month)
- Canned responses
- Mobile app
- Custom fields and filters
- Ticket ratings and feedback
- Overdue time settings
- Business hours
- Bookmarks
Essentials
$29.99 /mo, 1 user, 1,000 tickets/month; $23.88 annually per user per month
- Email ticketing (1,000 tickets/month)
- AI Lite smart ticket assignment
- AI response drafts (up to 50 per month)
- AI ticket categorization
- AI grammar and spell check
- Tags, inbox and search
- Canned responses and file attachments
- Basic automation rules
- Basic reports
- CSAT auto-send and score dashboard
- Email and live chat support
Business
$29.99 /mo, 1 user, 6,000 tickets/month; $47.88 annually per user per month
- Everything in Essentials
- AI first response generator
- AI tone rewriting
- Unlimited inboxes
- Custom ticket forms
- Merge and bulk operations
- Omnichannel inbox for email and web forms
- Smart workflow automation
- Ticket volume trends
- Advanced CSAT and CSAT reports
- Chat, email and phone support
Complete Elite
$179.97 /mo, 3 user seats, 15,000 tickets/month; $719.88 annually per user
- Everything in Business
- AI emotion and sentiment detection
- AI tone and redaction
- Workflow modeling with custom forms and statuses
- Native iOS and Android app
- Omnichannel messaging (WhatsApp, Instagram, Messenger, SMS, Telegram)
- Smart ticket flow and SLA automation
- Team governance with roles and permissions
- Performance analytics, NPS tracking and custom dashboards
- REST API and webhooks
- SSO via SAML
- 40+ integrations
- Enterprise security (AES-256, TLS, SOC2-aligned controls)
Customer Delight Suite
$499 /mo, starts at; unlimited users, 60,000 tickets/month; $5,988 annually
- Five AI-powered tools across the ProProfs suite
- Shared inbox with AI that resolves 50%+ of tickets
- KB ticket deflection
- ProProfs Live Chat with 24/7 AI chatbot
- Agentic AI actions mid-conversation
- Premium enterprise support with dedicated account manager
ProProfs Help Desk pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| ProProfs Help Desk | Free; paid from $29.99 per seat / mo | Yes | Per seat | — | |
| Freshworks | — | — | — | — | Compare → |
| Zoho | — | — | — | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR | Compare → |
| Help Scout | Free; paid from $25 per seat / mo | Yes | Per seat | Small businesses, growing companies and non-profits that want simple, multichannel customer support | Compare → |
| Tidio | Free; paid from $24.17 / mo | Yes | Usage-based | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan | Compare → |
List prices as published on www.proprofsdesk.com/pricing/. Totals are worked examples, not quotes.