Freshworks vs Pure Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 0.3 for Pure Chat.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 0.3)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Pure Chat if…
- AI answers describe it more positively (50% vs 26% positive)
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
- Mobile apps for answering chats on the go
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Pure Chat |
|---|---|---|
| Visibility score | 22.1% | 0.3% |
| Change vs last week | down−0.3% | down−0.4% |
| Rank in Live Chat & AI Support | #8 | #38 |
| Share of voice | 7.1% | 0.2% |
| Mentions this run | 34 | 1 |
| Positive in AI answers | 26% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · Pure Chat −0.39999999999999997pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Freshworks | Pure Chat |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $39 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Email: support@purechat.com |
| Founded | 2010 | 2012 |
| Headquarters | San Mateo, California, United States | Scottsdale, Arizona |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | Seed · $2M raised |
| Best for | — | Entrepreneurs and small teams that want to have better conversations with leads and customers. |
Plans side by side
Freshworks
Pricing not available.
Pure Chat
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Pure Chat
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
- Mobile apps for answering chats on the go
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Pure Chat”, https://slateindex.ai/compare/freshworks-vs-pure-chat, data of Nov 3, 2026. Licence: CC BY 4.0.