Freshworks vs Scribe
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Scribe is the stronger AI pick in Knowledge Management: it has a visibility score of 1.4 versus 1.3 for Freshworks, and ranks ahead in 0% of the answers that name both.
Choose Freshworks if…
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Scribe if…
- You want the brand AI engines rank higher (1.4 vs 1.3)
- You need HIPAA or CCPA or GDPR or FERPA coverage
- useful for documenting processes
- creating step-by-step guides
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Scribe |
|---|---|---|
| Visibility score | 1.3% | 1.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #40 |
| Share of voice | 0.6% | 0.4% |
| Mentions this run | 3 | 2 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Scribe 0pp over 0 weekly runs.
Engine by engine
Scribe leads on 1 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Freshworks | Scribe |
|---|---|---|---|
| What should a knowledge management tool integrate with? | Perplexity | #8 | #13 |
Features, pricing & fit
| Dimension | Freshworks | Scribe |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $13 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, HIPAA, CCPA, GDPR, FERPA |
| Support | — | Customer support, Customer success, Help Center |
| Founded | 2010 | 2019 |
| Headquarters | San Mateo, California, United States | San Francisco, CA, United States |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | Series C, led by StepStone, at a $1.3B valuation · $130M raised |
| Best for | — | Teams that document processes for training, onboarding, SOPs, software rollouts and AI agents, from solo consultants to large enterprises |
Plans side by side
Freshworks
Pricing not available.
Scribe
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Scribe
- useful for documenting processes
- creating step-by-step guides
- free sign-up
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Scribe”, https://slateindex.ai/compare/freshworks-vs-scribe, data of Nov 3, 2026. Licence: CC BY 4.0.