Freshworks vs Vtiger

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 0.8 for Vtiger, and ranks ahead in 0% of the answers that name both.

Choose Freshworks if…

You want the brand AI engines rank higher (18 vs 0.8)
AI answers describe it more positively (26% vs 0% positive)
You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
You prefer a larger, established vendor (5,000+ employees)

Choose Vtiger if…

You need ISO/IEC 27001 or ISO/IEC 27701 coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	Freshworks	Vtiger
Visibility score	18%	0.8%
Change vs last week	up+2.6%	down−0.6%
Rank in CRM	#6	#35
Share of voice	5.9%	0.4%
Mentions this run	28	2
Positive in AI answers	26%	0%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Freshworks +2.5999999999999996pp · Vtiger −0.7pp over 1 weekly runs.

Engine by engine

Freshworks leads on 3 of 3 engines

ChatGPT

24.8%

2.5%

AI Mode

10.2%

Perplexity

18.9%

FreshworksVtiger

Head to head in AI answers

1 engine answers name both brands

0Freshworks ranked higher

1Vtiger ranked higher

Prompt	Engine	Freshworks	Vtiger
Which CRM vendors do analysts recommend?	ChatGPT	#14	#12

Features, pricing & fit

Dimension	Freshworks	Vtiger
Pricing model	—	Per seat
Entry price	—	Free; paid from $12 per seat / mo
Free plan	—	Yes
Deployment	Cloud	Cloud (SaaS), with an open source core
Integrations	—	500+
Compliance	SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS	ISO/IEC 27001, ISO/IEC 27701
Support	—	24x7 live chat, Email, Demo, Implementation program
Founded	2010	2004
Headquarters	San Mateo, California, United States	Bengaluru, India
Employees	5,000+	201–500
Funding	IPO	—
Best for	—	Small and medium-sized businesses wanting one affordable CRM for marketing, sales and support