Genesys vs Re:amaze
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Genesys is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1 versus 0.6 for Re:amaze.
Choose Genesys if…
- You want the brand AI engines rank higher (1 vs 0.6)
- AI answers describe it more positively (47% vs 33% positive)
- You need a self-hosted or on-premises option
- You need PCI DSS or ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
Choose Re:amaze if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Genesys | Re:amaze |
|---|---|---|
| Visibility score | 1% | 0.6% |
| Change vs last week | down−0.6% | down−0.1% |
| Rank in Live Chat & AI Support | #30 | #36 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 47% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Genesys −0.6000000000000001pp · Re:amaze −0.09999999999999998pp over 1 weekly runs.
Engine by engine
Genesys leads on 1 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Genesys | Re:amaze |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported. | Browser-based cloud service with no installation required |
| Compliance | PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX | — |
| Support | — | Email: support@reamaze.com, Help section on the website, Contact the support team via request form |
| Founded | 1990 | — |
| Headquarters | Menlo Park, California | Tempe, AZ, US |
| Employees | 5,000+ | 11–50 |
| Funding | Strategic investment led by Salesforce and ServiceNow · $2100M raised | Seed |
| Best for | — | eCommerce brands and online businesses, including small support teams |
Plans side by side
Genesys
Pricing not available.
Re:amaze
Pros and cons
Themes from the AI answers that mention each brand
Genesys
- Highly scalable enterprise platform
- Enterprise-grade maturity and market leadership
- Robust workforce engagement management and analytics
- Strong omnichannel routing and AI capabilities
- Free trial with no credit card required
- Expensive for smaller teams and hidden pricing
- Lacks free tier and requires annual commitments
- Limited advanced reporting and workforce management tools
Re:amaze
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Genesys vs Re:amaze”, https://slateindex.ai/compare/genesys-vs-re-amaze, data of Nov 3, 2026. Licence: CC BY 4.0.