Re:amaze pricing 2026: plans and costs
Quick pricing summary
- Basic: $29 per team member per month
- Pro: $49 per team member per month
- Plus: $69 per team member per month
- Starter: $59 flat rate per month
- Annual billing: saves 10% vs monthly
- Worth noting: Annual billing: Basic $26.10, Pro $44.10, Plus $62.10 per team member per month. Starter is flat $59/month for unlimited team members, capped at 500 responded conversations/month. Trials include all Plus features. Starter matrix values inferred from 'all features in Basic'.
Plans
Basic
$29 per team member per month
- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Re:amaze AI Agent
Pro
$49 per team member per month
- All of the features in Basic
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- AI Intents
- Status Page
Plus
$69 per team member per month
- All of the features in Pro
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
- Optional Classic Chat Mode
- FAQ Article Edit History
Starter
$59 flat rate per month
- All of the features in Basic
- Unlimited team members
- Limited to 500 Responded Conversations per month
What you get on each plan
| Feature | Basic | Pro | Plus | Starter |
|---|---|---|---|---|
| Email Inboxes | Unlimited | Unlimited | Unlimited | Unlimited |
| Social Channels | Unlimited | Unlimited | Unlimited | Unlimited |
| Brands | 1 | Unlimited | Unlimited | 1 |
| AI Agent resolutions included | 5 per month per user | 10 per month per user | 20 per month per user | not stated |
| Live View of Site Visitors | — | ✓ | ✓ | — |
| SMS and Voice Channels | — | ✓ | ✓ | — |
| Custom Domain | — | ✓ | ✓ | — |
| Status Page | — | ✓ | ✓ | — |
| Customer Intent (AI Intents) | — | ✓ | ✓ | — |
| Advanced Reporting | — | ✓ | ✓ | — |
| Peek (Live Screensharing) | — | — | ✓ | — |
| Live Video Calls | — | — | ✓ | — |
| Departments | — | — | ✓ | — |
| Customizable Staff Roles | — | — | ✓ | — |
| Staff Performance Reporting | — | — | ✓ | — |
| Shifts & Vacation Days | — | — | ✓ | — |
| Customer Satisfaction Ratings | — | — | ✓ | — |
| FAQ Edit History | — | — | ✓ | — |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Additional AI Agent resolution | $0.85 per resolution | Basic, Pro, Plus (beyond included resolutions) |
Re:amaze pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Re:amaze | $29 per seat / mo | No · 14-day trial | Per seat | — | |
| Freshworks | — | — | — | — | Compare → |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| LiveChat | $19 per seat / mo | No · 14-day trial | Per seat | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Compare → |
List prices as published on www.reamaze.com/pricing. Totals are worked examples, not quotes.