Freshworks vs Re:amaze
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 0.6 for Re:amaze, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 0.6)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Re:amaze if…
- AI answers describe it more positively (33% vs 26% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Re:amaze |
|---|---|---|
| Visibility score | 22.1% | 0.6% |
| Change vs last week | down−0.3% | down−0.1% |
| Rank in Live Chat & AI Support | #8 | #36 |
| Share of voice | 7.1% | 0.4% |
| Mentions this run | 34 | 2 |
| Positive in AI answers | 26% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · Re:amaze −0.09999999999999998pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | Re:amaze |
|---|---|---|---|
| Alternatives to the most popular live chat tool | Perplexity | #10 | #9 |
| Official website of the top live chat tool vendors | ChatGPT | #6 | #13 |
Features, pricing & fit
| Dimension | Freshworks | Re:amaze |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | Browser-based cloud service with no installation required |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Email: support@reamaze.com, Help section on the website, Contact the support team via request form |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Tempe, AZ, US |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | Seed |
| Best for | — | eCommerce brands and online businesses, including small support teams |
Plans side by side
Freshworks
Pricing not available.
Re:amaze
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Re:amaze
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Re:amaze”, https://slateindex.ai/compare/freshworks-vs-re-amaze, data of Nov 3, 2026. Licence: CC BY 4.0.