Intercom vs Re:amaze
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 46.2 versus 0.6 for Re:amaze, and ranks ahead in 100% of the answers that name both.
Choose Intercom if…
- You want the brand AI engines rank higher (46.2 vs 0.6)
- AI answers describe it more positively (41% vs 33% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 or GDPR or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
Choose Re:amaze if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Intercom | Re:amaze |
|---|---|---|
| Visibility score | 46.2% | 0.6% |
| Change vs last week | up+2% | down−0.1% |
| Rank in Live Chat & AI Support | #2 | #36 |
| Share of voice | 10.1% | 0.4% |
| Mentions this run | 48 | 2 |
| Positive in AI answers | 41% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Intercom +1.9000000000000057pp · Re:amaze −0.09999999999999998pp over 1 weekly runs.
Engine by engine
Intercom leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Intercom | Re:amaze |
|---|---|---|---|
| Alternatives to the most popular live chat tool | Perplexity | #3 | #9 |
| Official website of the top live chat tool vendors | ChatGPT | #1 | #13 |
Features, pricing & fit
| Dimension | Intercom | Re:amaze |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $29 per seat / mo | $29 per seat / mo |
| Free plan | No · 14-day trial | No · 14-day trial |
| Deployment | Cloud (SaaS), with US, EU and AU data hosting | Browser-based cloud service with no installation required |
| Integrations | 450+ | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA | — |
| Support | — | Email: support@reamaze.com, Help section on the website, Contact the support team via request form |
| Founded | 2011 | — |
| Headquarters | San Francisco, California, United States | Tempe, AZ, US |
| Employees | 1,001–5,000 | 11–50 |
| Funding | Debt financing · $242M raised | Seed |
| Best for | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | eCommerce brands and online businesses, including small support teams |
Plans side by side
Intercom
Re:amaze
Pros and cons
Themes from the AI answers that mention each brand
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
Re:amaze
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Intercom vs Re:amaze”, https://slateindex.ai/compare/intercom-vs-re-amaze, data of Nov 3, 2026. Licence: CC BY 4.0.