Gladly vs HappyFox
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HappyFox is the stronger AI pick in Help Desk: it has a visibility score of 4.1 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.
Choose Gladly if…
- AI answers describe it more positively (75% vs 11% positive)
- You need PCI DSS or HIPAA or GDPR or CCPA coverage
- You prefer a larger, established vendor (201–500 employees)
- High G2 rating of about 4.7/5
Choose HappyFox if…
- You want the brand AI engines rank higher (4.1 vs 0.3)
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | HappyFox |
|---|---|---|
| Visibility score | 0.3% | 4.1% |
| Change vs last week | up+0.3% | up+0.5% |
| Rank in Help Desk | #34 | #15 |
| Share of voice | 0.2% | 1.5% |
| Mentions this run | 1 | 8 |
| Positive in AI answers | 75% | 11% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · HappyFox +0.49999999999999956pp over 1 weekly runs.
Engine by engine
HappyFox leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gladly | HappyFox |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #19 | #11 |
Features, pricing & fit
| Dimension | Gladly | HappyFox |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $1 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud (SaaS) | Cloud (SaaS) |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type II |
| Support | — | Guided setup and training by HappyFox specialists, Free managed migration with annual Help Desk plans, Dedicated support for enterprise |
| Founded | 2014 | 2012 |
| Headquarters | San Francisco, California, United States | Southlake, Texas, United States |
| Employees | 201–500 | 51–200 |
| Funding | Funding round led by AVP | Bootstrapped |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Customer, IT, HR and operations support teams that want a configurable help desk with fast implementation. |
Plans side by side
Gladly
Pricing not available.
HappyFox
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
HappyFox
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs HappyFox”, https://slateindex.ai/compare/gladly-vs-happyfox, data of Nov 3, 2026. Licence: CC BY 4.0.