Gladly vs Help Scout
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Help Scout is the stronger AI pick in Help Desk: it has a visibility score of 29.8 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.
Choose Gladly if…
- AI answers describe it more positively (75% vs 38% positive)
- You need PCI DSS or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose Help Scout if…
- You want the brand AI engines rank higher (29.8 vs 0.3)
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | Help Scout |
|---|---|---|
| Visibility score | 0.3% | 29.8% |
| Change vs last week | up+0.3% | up+1.5% |
| Rank in Help Desk | #34 | #4 |
| Share of voice | 0.2% | 8.2% |
| Mentions this run | 1 | 42 |
| Positive in AI answers | 75% | 38% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · Help Scout +1.6000000000000014pp over 1 weekly runs.
Engine by engine
Help Scout leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gladly | Help Scout |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #19 | #4 |
Features, pricing & fit
| Dimension | Gladly | Help Scout |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $25 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud (SaaS) | Cloud (hosted on AWS) |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type II, HIPAA |
| Support | — | Email, Dedicated onboarding specialist, Strategic account manager |
| Founded | 2014 | 2011 |
| Headquarters | San Francisco, California, United States | Boston, MA, United States |
| Employees | 201–500 | 201–500 |
| Funding | Funding round led by AVP | Series B1 |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Small businesses, growing companies and non-profits that want simple, multichannel customer support |
Plans side by side
Gladly
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Help Scout
- Shared inbox with email-like, human feel
- Simple, straightforward support for small teams
- Clean, intuitive interface
- Free plan for small teams
- Free trial with full feature access
- Costs more for extra inboxes and Docs sites
- Free plan limited to 100 contacts per month
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs Help Scout”, https://slateindex.ai/compare/gladly-vs-help-scout, data of Nov 3, 2026. Licence: CC BY 4.0.