GladlyCustomer experience AI built to engage, not deflect.
vs
InfobipBuild meaningful customer relationships across any communication channel
Comparison · Contact Center · weekly run Nov 3
Gladly vs Infobip
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gladly is the stronger AI pick in Contact Center: it has a visibility score of 0.6 versus 0.3 for Infobip.
Choose Gladly if…
- You want the brand AI engines rank higher (0.6 vs 0.3)
- You need SOC 2 Type II or PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose Infobip if…
- You need ISO 9001 or ISO 27001 or ISO 27018 or ISO 22301 or SOC 2 Type 2 or CSA STAR Level 1 registration or Spain ENS basic compliance coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | Infobip |
|---|---|---|
| Visibility score | 0.6% | 0.3% |
| Change vs last week | down−1.5% | up+0.3% |
| Rank in Contact Center | #38 | #40 |
| Share of voice | 0.2% | 0.1% |
| Mentions this run | 1 | 1 |
| Positive in AI answers | 75% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly −1.5pp · Infobip +0.3pp over 1 weekly runs.
Engine by engine
Gladly leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyInfobip
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0Infobip ranked higher
Features, pricing & fit
| Dimension | Gladly | Infobip |
|---|---|---|
| Deployment | Cloud (SaaS) | — |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | ISO 9001, ISO 27001, ISO 27018, ISO 22301, SOC 2 Type 2, CSA STAR Level 1 registration, Spain ENS basic compliance |
| Support | — | Support center, Service status page |
| Founded | 2014 | 2006 |
| Headquarters | San Francisco, California, United States | London, United Kingdom |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Funding round led by AVP | Debt facility (BlackRock and Blue Owl as lenders) |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Enterprises and digital natives that need to message customers across many channels and countries |
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Infobip
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs Infobip”, https://slateindex.ai/compare/gladly-vs-infobip, data of Nov 3, 2026. Licence: CC BY 4.0.