GorgiasThe conversational AI platform for ecommerce
vs
PlainThe AI support stack built for B2B
Comparison · Help Desk · weekly run Nov 3
Gorgias vs Plain
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 1.5 for Plain.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 1.5)
- AI answers describe it more positively (28% vs 20% positive)
- You prefer a larger, established vendor (201–500 employees)
- Best for Shopify and ecommerce support
Choose Plain if…
- You need GDPR coverage
- Recommended in B2B SaaS support shortlists
- Strong fit for modern, Slack-connected developer-centric support
- Suited to B2B teams depending on customer interaction style
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Plain |
|---|---|---|
| Visibility score | 4.7% | 1.5% |
| Change vs last week | no change0% | down−0.8% |
| Rank in Help Desk | #12 | #24 |
| Share of voice | 2.1% | 0.4% |
| Mentions this run | 11 | 2 |
| Positive in AI answers | 28% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Plain −0.7999999999999998pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasPlain
Head to head in AI answers
0 engine answers name both brands
0Gorgias ranked higher
0Plain ranked higher
Features, pricing & fit
| Dimension | Gorgias | Plain |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $45 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | — | Cloud (AWS eu-west-2, London) |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 Type II, HIPAA, GDPR |
| Support | — | Help Center, Dedicated customer success manager (Frontier), White glove onboarding (Frontier), Community |
| Founded | 2015 | 2020 |
| Headquarters | San Francisco, CA, United States | London, United Kingdom |
| Employees | 201–500 | 11–50 |
| Funding | Series C · $100M raised | Series A · $21M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Fast-growing B2B and developer-tools companies that support customers in Slack, Teams, Discord and email |
Plans side by side
Gorgias
Pricing not available.
Plain
Foundation$45user/month, billed annually
Horizon$99user/month, billed annually
FrontierCustomcustom, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Plain
- Recommended in B2B SaaS support shortlists
- Strong fit for modern, Slack-connected developer-centric support
- Suited to B2B teams depending on customer interaction style
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Plain”, https://slateindex.ai/compare/gorgias-vs-plain, data of Nov 3, 2026. Licence: CC BY 4.0.