Gorgias vs Pylon
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 2.7 for Pylon, and ranks ahead in 100% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 2.7)
- You prefer a larger, established vendor (201–500 employees)
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose Pylon if…
- AI answers describe it more positively (33% vs 28% positive)
- You need ISO/IEC 27001:2022 or GDPR coverage
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Pylon |
|---|---|---|
| Visibility score | 4.7% | 2.7% |
| Change vs last week | no change0% | down−0.9% |
| Rank in Help Desk | #12 | #18 |
| Share of voice | 2.1% | 0.8% |
| Mentions this run | 11 | 4 |
| Positive in AI answers | 28% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Pylon −0.8999999999999999pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gorgias | Pylon |
|---|---|---|---|
| Best help desk platform for startups | Perplexity | #6 | #7 |
Features, pricing & fit
| Dimension | Gorgias | Pylon |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $89 per seat / mo |
| Free plan | — | No |
| Deployment | — | Cloud (AWS, US or EU hosting) |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA |
| Support | — | Onboarding, Dedicated CSM, Priority support SLAs, Help Center |
| Founded | 2015 | 2022 |
| Headquarters | San Francisco, CA, United States | San Francisco, CA, United States |
| Employees | 201–500 | 51–200 |
| Funding | Series C · $100M raised | Series B · $51M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | B2B support teams handling customers over Slack Connect, Teams and other shared channels |
Plans side by side
Gorgias
Pricing not available.
Pylon
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Pylon
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
- Frequently included in shortlists of top B2B SaaS support tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Pylon”, https://slateindex.ai/compare/gorgias-vs-pylon, data of Nov 3, 2026. Licence: CC BY 4.0.